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Virtual Learning Platforms Thread, Can some people test this for me please! in Technical; I Seem to have a problem with our learning platform loading flash content from some SCORM packages. The support people ...
  1. #1

    maniac's Avatar
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    Can some people test this for me please!

    I Seem to have a problem with our learning platform loading flash content from some SCORM packages. The support people at pearson, who write the package, have said it works for them so it's a 'local browser issue' and there no more they can do to help me.

    I can't get it to work in internet explorer anywhere in this building, or at home on my desktop or laptop, or on a friends machine either so I'm really skeptical if it does actually work in IE, or if they're trying to fob me off with an excuse.

    (It works in Firefox by the way, but that's not the solution I'm after, as it must work in IE for it to be useful.)

    Anyway.

    If some of you kind people could visit https://spires.itslearning.com and login with temporary username: Support Password: spires11

    This gives you access to just the one course called 'test area' which has the content in I can't get to work. If you try loading the Ed-Excel Active Teach package it just sits on the loading screen and does nothing for me, but according to Ed-Excel/Pearson software support it works perfectly at their end. (I haven't had a response from the team at Its learning yet)

    If some of you lovely people could try it out for me and report back your findings, that would be great!

    Edit: can you please include what browser and OS you tried it on as well please

    Many thanks,

    Mike.
    Last edited by maniac; 14th December 2009 at 12:19 PM.

  2. #2
    RichB's Avatar
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    Windows 7 (IE8), windows XP SP2 (IE7)

    Both stuck on the loading page.... Tryed disabling add ons 2!!!

    Good luck

  3. Thanks to RichB from:

    maniac (14th December 2009)

  4. #3

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    OS: Vista

    Browser:

    FF 3.5.5 - Loads content fine

    IE 8 - Comes up with wanting to load http content on secure site popup first - ok'd that, then it has yellow bar at top explaining its blocking content due to certificates issue. Even if I allow blocked content it never seems to load.

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    maniac (14th December 2009)

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    Edu-IT's Avatar
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    IE7 works fine here. Windows XP SP2.

    Tiny text though!

  7. Thanks to Edu-IT from:

    maniac (14th December 2009)

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    RichB's Avatar
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    2nd time around got this at the top of the page:

    function Resize(doMinimize) { if ( doMinimize ) { parent.resizeFrame('20,*') document.getElementById("maximized").className =

    Never happened first time around.

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    maniac (14th December 2009)

  10. #6

    nephilim's Avatar
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    Windows 7 (IE8), Windows Vista SP2 (IE8), Windows XP SP3 (IE7)

    All stuck on the loading page...

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    maniac (14th December 2009)

  12. #7

    webman's Avatar
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    Opera - not supported. Very poor.

    Firefox 3.5.5 with Flash 10 - loaded OK, flash content shows. Do get an error though:

    Error: Permission denied for <http://files.itslearning.com> to call method Location.toString on <https://spires.itslearning.com>.
    Also works in Chrome 3 and IE7 on WinXP.

    Could it be your local web filter preventing certain files from loading properly?
    Last edited by webman; 14th December 2009 at 12:39 PM.

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    maniac (14th December 2009)

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    pooley's Avatar
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    OS = Vista

    IE8 - No go - certificate errors then just loading page
    FF 3.55 = all good
    Google Chrome = works fine too

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    maniac (14th December 2009)

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    JJonas's Avatar
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    Not working

    Ubuntu 9.10

    Firefox 3.5.5

    got the function Resize(doMinimize) { if ( doMinimize ) { parent.resizeFrame('20,*') document.getElementById("maximized").className = "hidden"; error at top of page

    stopped loading got the active teach logo with a red loading bar through it

    before it stopped status bar said Read files.itslearning.com

  17. Thanks to JJonas from:

    maniac (14th December 2009)

  18. #10

    SYSMAN_MK's Avatar
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    Got it working here W7+IE8

    First attempt got same errors as posters above but once I browsed to
    Code:
    http://files.itslearning.com
    in another tap the flash file started working.
    Attached Images Attached Images

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    maniac (14th December 2009)

  20. #11

    webman's Avatar
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    The issue could be the browser security settings. The files.itslearning.com is standard HTTP, whereas spires.itslearning.com is secure HTTPS. Some browser options might not allow loading of resources from non-SSL domains during an SSL session.

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    maniac (14th December 2009)

  22. #12

    localzuk's Avatar
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    I've probably got what would be an odd set up here... Windows Server 2008 SP2, Google Chrome 3.0.195.33, Adobe Flash Player 10.0.32.18. Loads fine.

    Using IE 7.0.6002.18005C0 on the same machine, it works fine with the minor glitch of "function Resize(doMinimize) { if ( doMinimize ) { parent.resizeFrame('20,*') document.getElementById("maximized").className = "hidden"; " Showing in the frame directly above the content. It did prompt me regarding loading non-secure and secure items though, which I agreed to.

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    maniac (14th December 2009)

  24. #13

    vikpaw's Avatar
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    Works for me even on slow link from Saudi Arabia.
    xp sp3 - ie8

    first get message about accepting pages that aren't sent via https which i accepted. then get flashy whizz thing and red bar loading. didn't work first time but clicked on minimized panel to left to expand and clicked on it again and it loaded.

    at top under breadcrumb links list, there is a hidden panel with javascript showing and ie8 gives error for weblinkheader.aspx

    didn't get javascript error the first time though.

    i would imagine it's either a javascript issue or slowness / inability to load all elements from the website, but that could just be cos of my connection.

    anyway it does work. maybe you could try using a few proxy sites to see if that works. ask the kids i'm sure they can supply you with a list of working sites for the day :P

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    maniac (14th December 2009)

  26. #14

    maniac's Avatar
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    Thanks a lot for that people.

    I think we can safely say it doesn't work properly from that, but a right old mixture of results - not what I was expecting, and surprised it doesn't work in opera.

    People that have got it loaded in IE7, if you've got the time you couldn't share with me what plugins, flash version and settings you've got the browser set to could you? It's driving me crazy getting this to work - it shouldn't be this difficult.

    I know it's nothing to do with our proxy or web filtering, as I can't get it to work at home either, or on 2 other machines at different houses - so I'm intrigued as to what is stopping it from loading in IE.

    edit: hmmmm, thanks for pointing out the http://files.itslearning.com site as potentially being the problem - I hadn't noticed that.

    Mike.
    Last edited by maniac; 14th December 2009 at 12:53 PM.

  27. #15
    Jamo's Avatar
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    It works here, IE6 and XPsp2

    Looks very similar to the scorm player in Fronter which is icodeon i think. We had an issue with a SCORM package, we raised a call with Fronter to be told, the SCORM compliant package is not compatible... (or compacktable was the exact phrase used in the email lol)

    SCORM. Solutions. Now. | Icodeon SCORM 2004 Player

  28. Thanks to Jamo from:

    maniac (14th December 2009)

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