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Virtual Learning Platforms Thread, Kaleidos Learning Platform VLE is unavailable in Technical; Just when I was trying to convince people to use The Kaleidos Learning Platform VLE I get The Kaleidos Learning ...
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    andy_nic's Avatar
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    Kaleidos Learning Platform VLE is unavailable

    Just when I was trying to convince people to use The Kaleidos Learning Platform VLE I get The Kaleidos Learning Platform VLE is currently unavailable. And has been for all the morning

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    simpsonj's Avatar
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    Hopefully they'll improve the speed whilst they are at it.

    Heard about California abandoning text books and using online resources instead. This highlights EXACTLY why this is a bad idea...

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    andy_nic's Avatar
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    yay its back up but at reduced service, Where did Kaleidos go? according to the link it was a hardware failure in the data centre infrastructure

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    And RM were open and honest about the issue which is a positive, it was fixed promptly with many updates. These kind of things can happen to any provider.

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    simpsonj's Avatar
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    Completely agree, RM dealt with the problem quickly, openly and honestly.

    However, thats not good compensation if your entire teaching staff is reliant on the VLE to teach with...

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    russdev's Avatar
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    But then what would happen if you hosted yourself and your server goes down...

    Still means you with out a portal/vle. It is just one of the new orders we have to deal with in this connected world.

    Russ

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    funkyfin2000's Avatar
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    Russ is correct.

    I suspect if you hosted a solution yourself, trying to fix a similiar issue or dead PSU in your server would have taken over 5 hrs of core time.

    It's easy to run RM in to the ground as they are a major player in the Education market, but they certainly listen to their customers and alter things as requested. How many other companies have the resource and ears to do that?
    Last edited by funkyfin2000; 18th June 2009 at 05:35 PM.

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    simpsonj's Avatar
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    Its the reliance on any server/VLE/technology that is the concern, regardless of where it is hosted.

    However, there will always be a reliance on something I guess...

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    Quote Originally Posted by russdev View Post
    But then what would happen if you hosted yourself and your server goes down...
    the virtual machine would automatically migrate to a working server with no downtime ?
    The backup fibre channel would kick in?
    a redundant network link would be in use?

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    bossman's Avatar
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    @CyberNerd:

    Absolutely agree what is hardware these days when you have virtualisation with failover to fall back on...

    See Russ this is what RM should be doing hehe!

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    funkyfin2000's Avatar
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    Quote Originally Posted by CyberNerd View Post
    the virtual machine would automatically migrate to a working server with no downtime ?
    The backup fibre channel would kick in?
    a redundant network link would be in use?
    I'm sure every Secondary school would have the money and time to put a solution like that together, let alone a Primary school!

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    If this was part of a BSF offering I would hope that there would be compensation!!!

    As part of winning a contract and a large amount of money you have certain KPi's to reach, downtime could be one of these. So a switchable back up should come in to play. In the payment mechanisms there are penalties.

    Then all of this depends on how good the LAs lawyers are at drafting the contract.

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    Yeah but sadly New Order, with the best will in the world, you will never EVER get a provider to sign up to a contract with 100% up time. That would be corporate suicide.

    I know the contents of our contract with our provider and I know its not far off 100%. If it breaches that, then said company would be brought to task, by the LA Lawyers!

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    Yeah but sadly New Order, with the best will in the world, you will never EVER get a provider to sign up to a contract with 100% up time. That would be corporate suicide.
    consider a contract for 100% uptime: 99.5% rounds up to 100%. 0.5% of one year is 43hrs ! If contract was to specify 100.000% uptime with no scheduled maintenance then that might be corporate suicide, 99.5% should be doable given sufficient resources.

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    NewOrder's Avatar
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    Quote Originally Posted by CyberNerd View Post
    consider a contract for 100% uptime: 99.5% rounds up to 100%. 0.5% of one year is 43hrs ! If contract was to specify 100.000% uptime with no scheduled maintenance then that might be corporate suicide, 99.5% should be doable given sufficient resources.
    Unfortunately its not as simple as that. There is core time, off peak and non core. Core time is 8 till 6. So why not 100% in core time. maintenance can be agreed exception so can development time.

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