+ Post New Thread
Results 1 to 8 of 8
Virtual Learning Platforms Thread, LP Plus Help Desk [Mainly Schools within OWN] in Technical; This post is manly for west norfolk schools but anyone with LP Plus may be able to help: I'm needing ...
  1. #1

    Join Date
    Feb 2009
    Posts
    460
    Thank Post
    66
    Thanked 34 Times in 21 Posts
    Blog Entries
    1
    Rep Power
    19

    Question LP Plus Help Desk [Mainly Schools within OWN]

    This post is manly for west norfolk schools but anyone with LP Plus may be able to help:

    I'm needing to impliment a help desk sort of thing to manage work - is there something within LP Plus that is already setup which allows job logging and assigning and managing tasks?

    If there isn't anything, what are other people using (would almost certainly have to be free or extreamly cheap)?

    Thanks

  2. #2
    ninjabeaver's Avatar
    Join Date
    Jun 2005
    Location
    Norfolk
    Posts
    1,089
    Thank Post
    182
    Thanked 100 Times in 88 Posts
    Rep Power
    46
    Morning Dan,

    Talk to Tom @ our LP+ support or Steve Fox at Terrington St. Clements. There's been an LP+ style HelpDesk on his school area for a good few months mate.

  3. #3
    BatchFile's Avatar
    Join Date
    Aug 2007
    Location
    Cumbria
    Posts
    948
    Thank Post
    544
    Thanked 128 Times in 106 Posts
    Rep Power
    60
    I just use an ordinary sharepoint list with columns carefully chosen as shown below, and a custom default view showing staff "unresolved" (to indicate how busy we are - ie how much I have on) cases and any cases logged by themselves regardless of status.

    "possible fix time" is for me to put in when the room's free
    Attached Images Attached Images
    Last edited by BatchFile; 21st April 2009 at 08:44 AM.

  4. #4

    Join Date
    Dec 2005
    Posts
    535
    Thank Post
    34
    Thanked 89 Times in 79 Posts
    Rep Power
    39
    We have LP+ and if you go to create a new site.

    Under Template selection you should be able to choose Application Templates > IT Team Workspace.

    This is the closest to a help desk I have seen that comes with sharepoint.

    It has downsides and I didn't end up using it myself - but it may be enough for what you want.

  5. #5
    BatchFile's Avatar
    Join Date
    Aug 2007
    Location
    Cumbria
    Posts
    948
    Thank Post
    544
    Thanked 128 Times in 106 Posts
    Rep Power
    60
    Quote Originally Posted by siuko View Post
    We have LP+ and if you go to create a new site.

    Under Template selection you should be able to choose Application Templates > IT Team Workspace.

    This is the closest to a help desk I have seen that comes with sharepoint.

    It has downsides and I didn't end up using it myself - but it may be enough for what you want.
    I'd already got mine up and running before that became available / widely known about

  6. #6

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,613
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421

  7. #7

    Join Date
    Feb 2009
    Posts
    460
    Thank Post
    66
    Thanked 34 Times in 21 Posts
    Blog Entries
    1
    Rep Power
    19
    Just tried creating a page on LP Plus and almost screwed the whole thing up - trying this one from ben but the freeware version

    I hope these things save time in the end cos I guess it's going to take a while to get it running

  8. #8

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,613
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421
    Dan,

    Simon is running the same one at KES and I am a beta tester for it so we can help you if you get stuck.

    I believe there is a free trial but otherwise you will have to convince the powers that be to give you some money.

    Having a helpdesk is a crucial thing for us these days.

    Ben

SHARE:
+ Post New Thread

Similar Threads

  1. [News] Schools are closed as teachers cannot afford to live close to schools
    By somabc in forum Jokes/Interweb Things
    Replies: 17
    Last Post: 16th March 2010, 11:33 AM
  2. Help Desk Software
    By robert.mabbutt in forum Wireless Networks
    Replies: 31
    Last Post: 8th July 2007, 09:30 PM
  3. Help Desk
    By kingswood in forum How do you do....it?
    Replies: 53
    Last Post: 16th March 2007, 09:43 AM
  4. Help desk
    By Face-Man in forum How do you do....it?
    Replies: 7
    Last Post: 3rd November 2006, 03:32 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •