Virtual Learning Platforms Thread, why can't I access Moodle properly from home? in Technical; Hi there. Was wondering if you network managers/tech people could shed any light or offer any suggestions on my most ...
13th January 2008, 02:29 PM #1
why can't I access Moodle properly from home?
Hi there. Was wondering if you network managers/tech people could shed any light or offer any suggestions on my most frustrating problem: I have Admin rights for my school's Moodle site, hosted with CLEO. Over the Christmas hols I had huge difficulties getting onto it at home - it wouldn't load up; images were missing; it wouldn't let me edit/upload etc. Assumed it was the same for everyone but on returning found it's just me! At school all week I've been able to access it fine - come home, and huge problems again. FF is a tiny bit better than IE but not much. I'm on BT Broadband, no problem with speed and any other sites at all - any suggestions? I've refreshed, cleared out cookies, tried it as a 'trusted site - everything I can think of..no joy. I have heard, apparently, that some pupils have occasionally had the same issue - can't get on it whatever they try - but that doesn't really help! Tried just now - can log on but can't upload.Sometimes I can't even turn on editing.All suggestions welcomed
13th January 2008, 05:15 PM #2
I've pm'd you with an account to try out on one of my CLEO ones.
See if it makes any difference.
PS I've noticed images/icons missing next to input boxes sometimes but its nver caused me enough of a problem to report it so far.
13th January 2008, 05:55 PM #3
will have a go now - was wondering if it was that CLEO don't like me (!) Have my own Moodle but hosted elsewhere and never had any probs.
13th January 2008, 06:19 PM #4
Are you sure it's just you and not everyone else when at home? We host moodle in house as we have a pretty quick connection, can only say I had the exact same problem when I had the default gateway set wrong on the moodle box
13th January 2008, 06:41 PM #5
just me - we did an experiment the other eve - handful of us agreed to go on together - I couldn't; they could. I have tried with SimpleSi's site - worked fine on his - went back to ours - no joy.. can get it , but when I try to upload it just freezes on me
Last edited by secretlife; 13th January 2008 at 06:45 PM.
13th January 2008, 07:13 PM #6
So is that not pointing towards something not quite right with your particular CLEO moodle then?
Maybe something up with the server your is hosted on?
13th January 2008, 07:39 PM #7
Maybe I'll go and post on the CLEO MUG - see if any CLEO people have any ideas? (I can get onto it fine!)
13th January 2008, 07:46 PM #8
I'd set up your home machine with logmein so you can test/prove it doesn't access properly from home when your back at work.
13th January 2008, 08:53 PM #9
have just set that up - will give it a go tomorrow
14th January 2008, 10:09 AM #10
- Rep Power
Have you tried accessing it with a different account from home, or using your account at someone elses house? You may be able to identify if it is your account playing up, or your moodle site.
14th January 2008, 06:00 PM #11
logging myself in with a different username/password .... logging in on three different pcs/laptops - I haven't tried using a different pc in someone else's house - sort of embarrasssed to ask my neighbour that ! I also tried logmein at school today but it said my pc at home was either offline (which it never is) or else logmein was disabled on the computer I was using at school (might that be the case? Never had time to ask)
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