Virtual Learning Platforms Thread, Bloody Frog! We own the server & the warrany expired!??! in Technical; ...
27th June 2013, 11:28 AM #1
Bloody Frog! We own the server & the warrany expired!??!
Something that wasn't passed onto me during the purchase of our Frog VLE (3.5 years ago) is that the server provided was in fact our property and were are responsible for it's upkeep! When we purchased Frog we were told that the only on going cost was £3800 /pa for support. Well, if buying a new £5000 server every 5 years (if you purchase additional warranty from Dell) and paying frog to migrate it isn't an 'On going' cost what is?!
Urrrgh! I guess we don't have to renew the server but I don't want to run an important server outside of it's warranty!
OK I thought, can we virtualise the frog server? FROG: Yes it'll cost £5000 (the price of a new frog server!) What a rip!
Anyone P2V'd a frog server (just can't think of a way to virtualise the ILO)
27th June 2013, 12:22 PM #2
According to that, ask them for a break down in the £5k price (ie what aspect of it is the hardware and what is the cost of software migration) - then either look elsewhere for hardware or do a virtual install - and tell them that you'll be paying only what has been quoted for software migration, and if they have an issue you can discuss anti competitive behaviour with them .
If the Equipment becomes
inoperable, the Customer shall:
2.1 subject to payment for installing the FrogTrade Software on the replacement equipment, be entitled
to use the FrogTrade Software on any other equipment purchased by the Customer to replace the
27th June 2013, 01:52 PM #3
Our ex-Frog server is now quite happily running XenServer, if that's any help - the actual hardware works just fine. If Frog runs on a Linux-based OS of some kind then those are generally pretty simple to move accross to a virtual machine, just set up a VM with the same size disks and copy the data accross.
Originally Posted by chazzy2501
How much was the warrenty renewel from Dell, by the way? It sounds like we bought our Frog server the same time you did, and the warrenty now needs renewing.
27th June 2013, 02:09 PM #4
I didn't know that, I thought it was always covered by Frog....
Oh well I got a new job so don't work in the frog school any more and its being scrapped there as well.
27th June 2013, 02:47 PM #5
@willot where are those t&c's @dhicks waiting for quote to buy retrospective warranty.
27th June 2013, 02:52 PM #6
They were on the original proposal from Frog
27th June 2013, 02:56 PM #7
If you dont want to spend a fortune but still want to keep the server running and under warranty I think I can sell you 3rd party onsite support on a rolling yearly deal for a fraction of the cost
Let me know if you want any more info
27th June 2013, 03:02 PM #8
Is this a "Guarantee" of nothing ever going wrong or if it does will they put it right to the point of where it went wrong?
Hmmmm! Must get me one of those!
Save me from having to do it!
27th June 2013, 03:08 PM #9
Well nobody can guarantee things won't go wrong, so I'd say its about what will happen when things do go wrong.
Originally Posted by bossman
27th June 2013, 03:22 PM #10
Stop spoiling my fun and taking what I say seriously! hehe!
You should know me by now?
I will always let people know when I am being serious
Anyway what brings you out to play today? Not got much work on?
27th June 2013, 04:21 PM #11
Not today, no, just been laying down in the IT suite. As you do.. ;-)
Originally Posted by bossman
28th June 2013, 01:22 PM #12
- Rep Power
Be grateful your server didn't develop a disk issue during an Ofsted inspection and then find out you were out of warranty and had to fix it yourself.......
Last edited by frogwoman; 28th June 2013 at 01:23 PM.
28th June 2013, 01:32 PM #13
Off topic question but what would Ofsted care about in regards to online learning?
I had been told by a certain head of ICT at another school that they will only care about what's on paper.
28th June 2013, 01:50 PM #14
Kinda depends on the inspector you get. Had one where we tried to push our VLE usage and the inspector said "What's a VLE?" - on the flip side I know of inspections where they have been dead keen to see what's going on with the school's VLE.
Originally Posted by mthomas08
28th June 2013, 02:02 PM #15
Now that makes sense to me, for me having "anywhere" learning is the next best thing for schools, especially higher education. This person was very anti VLE/Online learning and as a result was very Anti Frog. He was happy with a basic system and didn't want to change, to me if it benefits the kids and improves their education then surely that's a good thing.
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