Kaviza - Support?!

[Enigma]

We are currently looking at implementing Kaviza, and have picked a local company to do the install/config for us.

Now, the company are charging us a hefty enough fee for their own 1-year support package as it is. But, they have banged 'Citrix 1 Yr Platinum Support' onto the quote. When I called the company, I spoke to a
Sales Support Exec, who told me that Citrix have made it mandatory to take their Platinum Support package with every install of Kaviza.

Now this kinda sounds like a load of crap to me, and I cant help thinking this company are just trying to make an extra buck out of us.

Has anyone else had an install of Kaviza done recently, or know anywhere that has.....and was support a requirement of the install?

Thanks.

[jamesfed]

Speak to them about the Gold package - (its the lowest end one).

We use Kaviza here and although the price is a little steep the upgrades provided through the support package are very good indeed - now that they are part of Citrix I can well imagine the prices will drop for schools pretty soon.

[Axel]

Out of interest, what are you expecting Kavisa to deliver that "vanilla" W2008r2 terminal services doesn't already have.

Microsoft have pretty much caught up with Citrix for most of the functions and features Citrix historically provided, like load balancing and lower bandwidth,
and although there are still definite benefits for Citrix for very large organisations, most schools seem to find terminal services perfectly adequate....

[nadeem]

support isn't a requirement at all