what are folk using to remote monitor their thin clients

[Uraken]

Hello all we have a mixed bag with citrix xen app thin clients, as well as some citrix vdi users, the question i have is how are others remote monitoring these types of sessions, we are currently using net support manager but its too hit and miss and only shows some sessions, despite us grouping the devices by names etc and then browsing for the devices on startup. Any suggestions of alternatives greatly received.

thanks in advance
uraken

[Uraken]

Is nobody monitoring their thin clients?

[Ric_]

We use the free version of LanSchool and it seems to work reliably. The free version gives no bells and whistles mind.

If I want to monitor a session, I simply use session shadowing

[SpuffMonkey]

We use AB Tutor on our thin clients - seems to work fine.

[linescanner]

We use AB Tutor on our thin clients - seems to work fine.

AB works a treat and is not a bad price. Net Support also works now.

[Uraken]

Thanks all

[Uraken]

"Net Support also works now" umm you mean they say it will the reality is we have been trying since september to get the blessed thing to play ball its so flakey, i am bored of it now and so want to move on and forget i ever heard the name.





















Disclaimer**
This is my opinion and not neccasrily that of the organisation where i work.

[Axel]

What thin clients are you using....?

If Axel devices - we are about to release a VNC based remote control solution where from your PC you remote control to the server RDP/ICA session - (ie the session, not the physical thin client)

It is free but is only supported with Axel thin clients.

As Ric says above - you can use the Windows shadowing feature. We developed this solution to provide similar functionality without having to give the 'supporter' admin rights.

Also sometimes problems can be experienced with the native Windows shadowing function with some combinations of versions of RDP...

[EduTech]

We have SunRays, and we use AB Tutor to monitor these just like the rest of the school. AB Tutor is very cheap compared to others and does the job very well indeed

[localzuk]

We use ABTutor for classroom based thin clients. I use VNC for admin based thin clients.