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Thin Client and Virtual Machines Thread, VMWare ESXi 4 failed to backup x64 Windows VM - Cannot create a quiesced snapshot in Technical; Hi All, I'm having problem in backing up Windows Server 2003/2008 x64 Edition, Even after VMWare tools re-install and restart ...
  1. #1

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    Question VMWare ESXi 4 failed to backup x64 Windows VM - Cannot create a quiesced snapshot

    Hi All,

    I'm having problem in backing up Windows Server 2003/2008 x64 Edition,

    Even after VMWare tools re-install and restart the VM

    I've make sure the following services was started and set as automatic running before reinstalling VMWare tools with COMPLETE options:

    COM+ System Application
    Distributed Transaction Coordinator


    after restart then I've turn the following services on and set as automatic running as well:

    VMware Snapshot Provider
    Volume Shadow Copy


    then i got the same error message: Cannot create a quiesced snapshot because the create snapshot operation exceeded the time limit for holding off
    I/O in the frozen virtual machine.


    and here it is in the Windows VM event viewer log:
    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12302
    Date: 21/09/2009
    Time: 1:23:31 PM
    User: N/A
    Computer: RSA01
    Description:
    Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 37 32 39 32 00007292
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 37 32 31 39 00007219
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 31 35 38 34 00001584
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 32 34 31 36 00002416
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
    0060: 57 53 5c 73 79 73 74 65 WS\syste
    0068: 6d 33 32 5c 64 6c 6c 68 m32\dllh
    0070: 6f 73 74 2e 65 78 65 20 ost.exe
    0078: 2f 50 72 6f 63 65 73 73 /Process
    0080: 69 64 3a 7b 37 30 37 34 id:{7074
    0088: 31 41 41 33 2d 35 42 38 1AA3-5B8
    0090: 39 2d 34 43 44 43 2d 38 9-4CDC-8
    0098: 38 32 31 2d 34 35 45 45 821-45EE
    00a0: 41 42 31 37 37 41 35 30 AB177A50
    00a8: 7d 20 20 20 20 20 20 20 }
    00b0: 2d 20 55 73 65 72 3a 20 - User:
    00b8: 4e 54 20 41 55 54 48 4f NT AUTHO
    00c0: 52 49 54 59 5c 53 59 53 RITY\SYS
    00c8: 54 45 4d 20 20 20 20 20 TEM
    00d0: 2d 20 53 69 64 3a 20 20 - Sid:
    00d8: 53 2d 31 2d 35 2d 31 38 S-1-5-18

    any kind of help would be greatly appreciated.

    Thanks,

    AWT

  2. #2

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    Red face Working Solution without uninstalling VMWare VSS Snapshot tools.

    To All,


    After fiddling around with new clean install VM of the same OS. Now the following tricks working without uninstalling the VMWare tools support for VSS.

    The reason why I'm doing this again is that I feel uncomfortable in removing the VSS snapshot provider support in VMWare tools:

    1. Backup the following regkey: HKLM\Software\Microsoft\EventSystem\
    2. Erase the regkey HKLM\Software\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216} an below
    3. Reboot.
    4. Verify that things are working by running

    vssadmin list writers
    vssadmin list providers.


    and then in the services.msc list of services snap ins, make sure the following services are Started Automatically:

    1. COM+ System Application
    2. Distributed Transaction Coordinator
    3. Volume Shadow Copy
    4. VMware Physical Disk Helper Service


    Automatically but not started:

    1. Microsoft Software Shadow Copy Provider
    2. VMware Snapshot Provider

    now the backup is all working great :-)

    This is the solution that i tried around myself without uninstalling the VSS Provider support in VMWare tools.

    See th following KB URL:
    PHP Code:
    http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=1009073&sliceId=1&docTypeID=DT_KB_1_1&dialogID=38752513&stateId=0%200%2038754922 
    Hope this can be a blessing for all of you.

    Kind Regards,
    AWT

  3. Thanks to albertwt from:

    teejay (24th September 2009)

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