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South West Grid for Learning (SWGfL) Thread, Has anyone got iTunes to update iPads through the SWGFL? in Regional Broadband Consortiums (RBC); Hi Am banging my head against a wall on this one- trying to upgrade 30 iPads to ios5- iTunes downloads ...
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    philjones2000's Avatar
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    Has anyone got iTunes to update iPads through the SWGFL?

    Hi

    Am banging my head against a wall on this one- trying to upgrade 30 iPads to ios5- iTunes downloads it, extracts it and then returns the error that "it could not contact the upgrade server".

    I've unfiltered all the sites I could find that apple said could be blocking it:

    itunes.apple.com
    ax.itunes.apple.com
    ax.init.itunes.apple.com
    albert.apple.com
    gs.apple.com
    ax.phobos.apple.com.edgesuite.net
    mzstatic.com
    apple.com
    evintl-ocsp.verisign.com
    evsecure-ocsp.verisign.com

    Has anyone got it to work on a swgfl connection?

    Thanks as always

    Phil

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    mb2k01's Avatar
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    This will probably not help a great deal - but I'm in the SWGfL and have had no problems at all!
    With that said, I've probably nearly always been logged in to the 'staff proxy' when updating, so have a unfiltered connection etc.

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    philjones2000 (6th March 2012)

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    philjones2000's Avatar
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    Thanks, at least I know someone got it working!

    I'm using the unfiltered proxy already :-(

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    mb2k01's Avatar
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    Since my post yesterday I've been trying to recall whether I ever had an issue.
    I have a vague memory of having to right click on iTunes and run as administrator (even though I am!) to get something to work once. I'm not convinced it was OS update related though - clutching at straws but could be worth a try!

    Also, I'm curious - you say you're on the unfiltered proxy, but your first post mentioned you had gone through unfiltering specific websites...
    Are you sure you're on the staff proxy? (Change your proxy to 213.18.249.18:8080 and then login using http://login.staffproxy, then try again? You'll be using the exact same settings as me then!)

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    philjones2000's Avatar
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    Sorry for the confusion- we have smoothwall here so access the unfiltered smartcache proxy. But I've also tried it with the staffproxy.swgfl and logged in. (and unfiltered the sites as well in hope that maybe something wasn't working properly...)

    Thanks for your help- have contacted swgfl to see if they can do something....

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    elsiegee40's Avatar
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    I seem to remember that this error was very common when ios5 was first launched. Everyone got it. You just have to be patient... and probably restrict how many you try to do in 1 go.

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    SWGFL response to use was the following:-Does your Wireless AP have the ability to specify the upstream proxy? If so please try setting the proxy.swgfl.org.uk proxy from there & retesting.

    that would be a no, does anyone know what ports are required as if others suggest this works via SWGFL proxies I wondered if our Cisco hardware firewall sat between our network and the SWGFL router may be the issue?

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    Did you manage to resolve this problem? Currently having the same thing using smartcache. Im thinking suicide is an easier option at the moment.

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    I know that here (CLEO) I had to define a direct proxy connection as iTunes doesn't seem to like any auto config style of access (so instead of using the http://wwwcache.cleo.net.uk I use a direct connection to the proxy.lancsngfl.ac.uk:8080) - I don't know if that will work for you guys too. If you're using an auto config then it's likely to be that, otherwise it could just be blocked.

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    APMerry (25th June 2012)

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    That actually seems to have done the trick. Thanks for that! Ive still got some hair left :-)

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    soveryapt (25th June 2012)

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    soveryapt's Avatar
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    Quote Originally Posted by APMerry View Post
    That actually seems to have done the trick. Thanks for that! Ive still got some hair left :-)
    Good to hear .. :-)

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