I have run into a little trouble and wondered if anyone might be able to help?
We are starting to roll out google apps for education in our primary school in Exeter.
The children are fine and are using the web interface which works fine, but for our teachers we are hoping to use outlook.
I can ping the two sites imap.gmail.com and smtp.gmail.com but when in outlook it cannot make a connection via imap
Has anyone had this problem and found a solution?
teachingtim (7th October 2012)
Thanks for that, I had already called SWGFL when I first set it up, but they had said everything was unblocked at their end and that it was my settings in outlook that were probably wrong, I will get back on to them on Monday.
Also, with SWGfL - unless you filled in a form to get ports opened, then the advice given is likely wrong. In my experience, SWGfL will not open ports without written authorisation from the school.
IMAP is set to off for all users as default and you need to turn it on
ExamplesEmailSettings - google-apps-manager - GAM Account Commands to Configure User Email Settings - Dito Google Apps Manager - Google Project HostingCode:gam all users imap on
I think I was given bad advice, they said if I can ping the address it is not blocked, I will try telnetting tomorrow. thanks
Thanks also Cyber, I had already turned it on within google apps. It all works fine out of school, making me think it was grid connected
You can log change requests to alter the firewall via the esi.swgfl.org.uk site if it turns out the ports are still blocked when you test today. Normally they say it will be done in a week, but mine never seem ready within that window =(
We use an internal SMTP relay server to send messages out from an 'automated' address so I had to raise change request to get ports open. For some users that needed a MIME compatible client, I'm using the Google Apps Sync tool (https://tools.google.com/dlpage/gappssync) to work with Outlook; that doesn't seem to need any ports opening so may be worth a look...
Thanks for all the help everyone, thankfully SWGFL were really quick to work on this, and once I had completed the form they had the ports open with a few days, and we are all up and running
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