Darn, on #1 as the only place i can upload files from is the local C drive. I thought it was linked to that incident regarding long filenames / paths being an issue.
The problem is that it's hard to troubleshoot if you can't type in the browse box, you have to click the button that gives you the file select.
#2, I create a ticket and upon creation i'm left on the incident details tab of the ticket, within incident details. If my first action is to put the incident on hold, it breaks the Staff/tracking.aspx page [Invalid attempt to read data when no data is present]. Ditto 'In progress'. All other changes on that panel are fine, but not to the status. If i post a reply, then change the status, then it's fine. It's as though you can go from in progress to any status and back, but not from open to 'in progress' or 'on hold'. Maybe the incident is in weird state on creation until the first reply...?
#3, projector.aspx - is the laddie, works a treat, with the 'on hold' being counted properly now :)
Just thought of 2 more things i was going to test:
Test SLA rules. - i have a SIMS rule that should assign all incidents in the SIMS queue to me after 30 mins, but they just become overdue. I have SLAs on, but emails off, would this affect it?
Ability to create a quick link on the homepage to a mapped drive, or server share, rather than only to "http:// prefixed sites" but i guess that is a change request.
Cheers Ben, that's it. Saves me testing and logging now.
@ICTNUT - just been testing and the mapped drive thing seems to be flaky when it works and doesn't, so maybe it is linked to the filename / length. It definitely wouldn't work from my F: drive which is our home drive / my documents, and so is mapped differently, but only if i go direct via my documents. When i browse directly it is working via my computer. However it's fussy about the file name so it will take "F:\aBall-Pool-Rules.docx" but not "F:\8-Ball-Pool-Rules.docx" it likes "aaBall...." but not "a Ball...." At this point i run out of time, playing with different combos. All testing i just renamed the file in explorer then hit the browse button to select it.
Using other mapped drives seems to be working now, but it may be that only the filename was the actual issue. Don't know where we got with that filename bug on the tracker, so just going to check now.
Coming to a BETA site near you this evening the latest version including printer management....ohhh!!!!!!
BETA will include the following:
- Complete Print Management Solution - Remote Control and Status via SNMP
- Complete new front end user interface
- New file / media managers for incident file attachment and knowledge base
- Reworked knowledge base with articles being linked to tags and tag cloud being used for fast access to articles.
- Network management via SNMP
- Whole heap of other feature requests and updates.
Did everything on the roadmap make it in? There's some nice features on there.
Roadmap - OP Software Issue Tracker
That sounds outstandingly, staggeringly awesome :)
Wish i had time to test, but had a major SIMS malfunction today. :(
BETA is out :)
BETA Testers can get it from here: OP SmartDesk Forums
There is alot to test in this one so time to get your heads down :)
As usual let us know how you get on in the testers forum.
We just started to make use of the asset management, was thinking what would be nice is being able to add notes to each item.