+ Post New Thread
Page 72 of 83 FirstFirst ... 226268697071727374757682 ... LastLast
Results 1,066 to 1,080 of 1233
Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by plexer Thought it strange as we hadn't seen that isaue crop up in testing. Ben. Yeah it ...
  1. #1066
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by plexer View Post
    Thought it strange as we hadn't seen that isaue crop up in testing.

    Ben.
    Yeah it was me, I did not include the latest upgrade and setup scripts.

    Have checked the download release and all is ok in there

  2. #1067
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19
    False alarm, back on your heads
    Last edited by randle; 4th September 2012 at 05:33 PM.

  3. #1068

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    5,880
    Thank Post
    575
    Thanked 998 Times in 770 Posts
    Blog Entries
    15
    Rep Power
    461
    Excellent work, thanks Ozan - and of course thanks for your support today. Resource manager is excellent however one thing I'd like to see/add to a "feature request" would the ability to make block bookings.

  4. Thanks to synaesthesia from:

    ICTNUT (4th September 2012)

  5. #1069

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,343
    Thank Post
    624
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    Quote Originally Posted by synaesthesia View Post
    Excellent work, thanks Ozan - and of course thanks for your support today. Resource manager is excellent however one thing I'd like to see/add to a "feature request" would the ability to make block bookings.
    Block booking in what way? Multiple periods in one go?

    Ben

  6. #1070

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    5,880
    Thank Post
    575
    Thanked 998 Times in 770 Posts
    Blog Entries
    15
    Rep Power
    461
    Ah sorry - I meant as in the same period each week cycle. Better still if only certain users can do it (i.e. helpdesk editing technicians) but that could also be acheived using the advanced booking time bit. It probably wouldn't take much to alter the way things are done but would make my NM's life a lot easier!

  7. #1071

    Join Date
    May 2011
    Location
    United Kingdom
    Posts
    466
    Thank Post
    118
    Thanked 16 Times in 16 Posts
    Rep Power
    9
    Hi Is this a free helpdesk or a paid for service? If its free how do you get a login? If not free how much is it?

    Thanks

  8. #1072
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by synaesthesia View Post
    Ah sorry - I meant as in the same period each week cycle. Better still if only certain users can do it (i.e. helpdesk editing technicians) but that could also be acheived using the advanced booking time bit. It probably wouldn't take much to alter the way things are done but would make my NM's life a lot easier!
    Not sure if I understand are you saying a block timetable booking OR a block booking for a set period of time for someone, being carried out by a member of helpdesk staff?

    v2.4 is mainly going to be a security release which is going to do away with the current "User Roles" system in favour of a more granular bespoke approach. This will allow NM's the ability to define thier own roles and apply what permissons (Read, Add, Update, Delete, Reporting, Etc...) they see fit for that role and then apply that to a user. This will allow the software to further follow inline with current practices and policies used by individual sites.

    This will fit in perfectly with what you are asking for the resource manager and permissions.

  9. #1073
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by tj2419 View Post
    Hi Is this a free helpdesk or a paid for service? If its free how do you get a login? If not free how much is it?
    Thanks
    Hi tj2419, It's not free and costs either 300 per year or 500 for 3 years with no limits in use and all support and upgrades are included. If you like us on our facebook page we are giving away one free license per month until Jan 2013
    Last edited by ICTNUT; 4th September 2012 at 07:49 PM.

  10. Thanks to ICTNUT from:

    tj2419 (4th September 2012)

  11. #1074

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,343
    Thank Post
    624
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    Quote Originally Posted by synaesthesia View Post
    Ah sorry - I meant as in the same period each week cycle. Better still if only certain users can do it (i.e. helpdesk editing technicians) but that could also be acheived using the advanced booking time bit. It probably wouldn't take much to alter the way things are done but would make my NM's life a lot easier!
    Repeat bookings are possible.

    Ben

  12. #1075

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,343
    Thank Post
    624
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    When you make a booking hit the timetabled check box.

    Ben

  13. #1076
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Be carefull though as this will repeat the booking for the entire academic year. At the moment there is no way to do a repeat booking for a fixed timeframe, this has been added as a feature request on our online tracker for v2.4
    Last edited by ICTNUT; 4th September 2012 at 08:00 PM.

  14. #1077

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    5,880
    Thank Post
    575
    Thanked 998 Times in 770 Posts
    Blog Entries
    15
    Rep Power
    461
    Ah, gotcha, cheers!

  15. #1078

    Join Date
    Aug 2008
    Location
    Medway, Kent
    Posts
    196
    Thank Post
    4
    Thanked 26 Times in 23 Posts
    Rep Power
    17
    Couple of quick things, how to delete bookings in Resource Maanger and something I've raised on the support system but also with resource manager the alternative lines the links refer in the wrong order to the periods they are in...

  16. #1079

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,343
    Thank Post
    624
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    If you mean how do you delete timetabled bookings at the moment you can't.

    That and some other issues that have been found are being looked at.

    Ben

  17. #1080

    Join Date
    Aug 2008
    Location
    Medway, Kent
    Posts
    196
    Thank Post
    4
    Thanked 26 Times in 23 Posts
    Rep Power
    17
    doh
    is the resource booking links also being looked at

SHARE:
+ Post New Thread

Similar Threads

  1. Framework for ICT Technical Support (FITS)
    By FITS in forum School ICT Policies
    Replies: 32
    Last Post: 3rd March 2009, 09:38 AM
  2. very very urgent: FITS Your Experiences
    By russdev in forum General EduGeek News/Announcements
    Replies: 16
    Last Post: 23rd October 2007, 11:21 PM
  3. Is your school website DDA compliant?
    By bishopsgarthstockton in forum Web Development
    Replies: 5
    Last Post: 10th July 2007, 03:34 PM
  4. dda compliant website
    By Uraken in forum Web Development
    Replies: 5
    Last Post: 8th June 2007, 09:23 AM
  5. PHP based Helpdesk with IMAP or POP3 authentication?
    By wesleyw in forum How do you do....it?
    Replies: 5
    Last Post: 18th October 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •