FITS Compliant Web Based Helpdesk - ** RELEASED **

[danIT]

How have i missed this for so long!

Looks very nice, share point comes to mind!>!!

[Lithium]

How long does it take to get confirmed?

[Abaddon]

How long does it take to get confirmed?

Less than 24 hours for me.. :-)

[ICTNUT]

Sorry been working hard on some stuff, Have confirmed all requests now so look out for your emails....

[Lithium]

Thanx, downloaded and now gone bald

When adding new tickets:

ADODB.Fields error '800a0ea5' 

Fields update failed. For further information, examine the Status property of individual field objects. 

/helpdesk/incs/functions.asp, line 330

Ideas? it worked previously in the older version, 0.9.4, using the same email settings - CDOSYS (Windows Server 2003)...

Had another error before as well about: Incorrect Integer " something something 'addedbyid'

but it seems to have just vanished (unless its preceeded by the adodb.fields error...


#-----------
Solved now

Only required if your SMTP port is not set to use port 25

I needed to specify the port, even though we are using port 25.

[ICTNUT]

Oppps Imean't to change the wording on that.

CDOSYS and CDO have been giving me problems recently and I have decdied to drop support for CDONTS (Windows 2000) as this just seems to have really started to play up.

With so many free alternatives on the market it shouldnot impact on many people, these email changes will take effect from the .7 release.

[Edu-IT]

0.9.7b is indeed in BETA and is with testers at the moment.

The following is currently included in this:

- Pre Defined Responses are now available when closing a request.
- Helpdesk admins can now assign requests to other staff.
- Request Details can now be added to all outgoing notification emails .
- New reformatted support request print layout.
- New Ability to perform mass actions on multiple requests, merge requests, assign multiple Requests to single staff, mass update priority and status.
- Added support for MS Access 2003 as a database backend
- PDA and Smartphone support now added.
- PDF formatting has been fixed.
- New "On Hold" status added for when you are waitin on 3rd parties.

These are currently being tested:

- AD/LDAP intergration
- Link with "Live Alert"

The online demo has all of the above features already so if you fancy a play ......

Should have 0.9.7b out at the end of Mar 08

Live Alert is the Gateway service for MyLittleHelpdesk and will handle all of the SLA escalations and email polling, this is still in early BETA but I hope to have this available at the end of April 08

Has the 0.9.7b version been released? I've looked on your website and I can see that it's being used for the online demo.

[plexer]

No version 0.9.7b is going through final stages of beta testing at the moment.

Ben

[Edu-IT]

When LDAP integration is included with MLH will it be possible for administrators to create new tickets on behalf of another user? For example, if Billy Jones calls to report a fault with his printer will it be possible for the person managing the helpdesk to log the call under Billy Jones' name rather than their own?

[ICTNUT]

@Edu-IT, you can do this as standard with MLH regardless if LDAP Auth, NTLM, or forms authentication is used.

[Edu-IT]

@Edu-IT, you can do this as standard with MLH regardless if LDAP Auth, NTLM, or forms authentication is used.

You're right. I should have logged in to the demo as a tech.

Sorry!

[ICTNUT]

Hello all,

Just to announce that the long awaited 0.9.7 release is out today.

Some of the changes are as follows:

- Pre Defined Responses are now available when closing a request.
- Helpdesk admins can now assign requests to other staff.
- Request Details can now be added to all outgoing notification emails .
- New reformatted support request print layout.
- New Ability to perform mass actions on multiple requests, merge requests, assign multiple Requests to single staff, mass update priority and status.
- Added support for MS Access 2003 as a database backend
- PDF formatting has been fixed.
- Full spell checking functionality added
- Search facility added
- Fixed issue where non admins could not edit thier pre defined responses
- Fixed issue with file uploads not recognising some file extensions as allowed.
- New "On Hold" status added
- New search facility added
- Due to popular request the response and history pages have been merged
- Some mior database remodeling to allow for more efficient data extraction.

Happy Supporting.......

[randle]

Hello all,

Just to announce that the long awaited 0.9.7 release is out today.

How do we get this?

[ICTNUT]

Those of you that have 0.9.6 will get it automatically via an email link that will be sent out over the next few of days.

Priority is currently given to those who have paid for upgrades and support.

Once we have these out of the way we will then move on to everyone else.

[dave.81]

I'm currently using spiceworks as it has a great feature where staff can just email a problem and it gets added onto the helpdesk and staff/ME both get emails confirming that it has been added.

Does this helpdesk do that? If not is it something that might be added? Most useful for us as our staff struggle to log onto more than their emails so the easier it is the better.