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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by synaesthesia Very nice, I'm certainly loving the new release so far Quick question though, is Chrome support ...
  1. #931
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    Quote Originally Posted by synaesthesia View Post
    Very nice, I'm certainly loving the new release so far

    Quick question though, is Chrome support broke? it looks really rather wrong in it Thankfully we're FF or IE across the school though
    It looks a bit wrong with IE9 as well....

    Andrew

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    Quote Originally Posted by adhutton View Post
    It looks a bit wrong with IE9 as well....

    Andrew
    First suggestion would be to take a look at the demo site (OPSD Demo Helpdesk :: Home) and see if that displays as expected.

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    Thumbs up OP SmartDesk v2.1.380 (Ruby) License Patch Released

    Hi All,

    Those schools that have been having issues getting OPSD to license correctly, due to content filters and proxies, we have released a patch to remove this issue.

    A full update can be found here: OP SmartDesk v2.1.380 (Ruby) LICENSE PATCH Released - OPSD Announcements - OP SmartDesk Forums - OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One

    We would recommend that even if you did not have a problem licensing OPSD that you apply the patch anyway.

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    dfergusson (22nd November 2011)

  5. #934
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    Quote Originally Posted by ICTNUT View Post
    First suggestion would be to take a look at the demo site (OPSD Demo Helpdesk :: Home) and see if that displays as expected.
    Hi - the demo site looks like that if you use IE8, but looked totally different when we tried it in IE9.

    Andrew

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    Thumbs up

    Quote Originally Posted by adhutton View Post
    Hi - the demo site looks like that if you use IE8, but looked totally different when we tried it in IE9.

    Andrew
    As you can see from the screenshots taken just now all browsers do indeed display as expected. These are clean installs on a clean PC with no restrictions by GPO or anything else.

    chrome15.pngFF8.pngIE9.pngSafari5.png

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    Quote Originally Posted by ICTNUT View Post
    As you can see from the screenshots taken just now all browsers do indeed display as expected. These are clean installs on a clean PC with no restrictions by GPO or anything else.

    chrome15.pngFF8.pngIE9.pngSafari5.png
    Ok, fair enough.

    We will give it a another try in IE9 and see what we get.

    The PC it was running on wasn't affected by Group Policies and it still looked strange, but I will try it on another machine with IE9 installed.

    I will post my findings here later today if it looks any different.

    Thanks for your help.

    Andrew

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    Quote Originally Posted by adhutton View Post
    Ok, fair enough.

    We will give it a another try in IE9 and see what we get.

    The PC it was running on wasn't affected by Group Policies and it still looked strange, but I will try it on another machine with IE9 installed.

    I will post my findings here later today if it looks any different.

    Thanks for your help.

    Andrew
    IE9 can be abit "funky" with its display as it has developer tools builtin and switched on by default.

    If you hit F12 with IE9 open the developer tools window will open, towards the top right of the window you will see the current standards being used (should be IE9) and the browser emulation (should be IE9) sometimes these are different and dont display correctly

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    I assume there's some update going on?

    Our helpdesk has changed today, and that wouldn't be a bad thing except the frontpage currently looks like someone has just chucked things at the screen to put them where they are the formatting is all screwed up haha, looks pretty much ok on the staff and admin dashboards apart from the odd small thing that looks a bit odd.

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    Quote Originally Posted by mrbios View Post
    I assume there's some update going on?

    Our helpdesk has changed today, and that wouldn't be a bad thing except the frontpage currently looks like someone has just chucked things at the screen to put them where they are the formatting is all screwed up haha, looks pretty much ok on the staff and admin dashboards apart from the odd small thing that looks a bit odd.
    Can you raise a support request here: https://www.opsoftware.net/customers/ with your issues and we look into them for you.

    Be sure to note the OS and browser that you are using as well as your helpdesk doamin name

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    If you're hosted, maybe they are upgrading to Ruby release. But i would have thought they'd need to ask you first. There were some display problems reported as per last few posts.

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    ICTNUT (29th November 2011)

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    Ah it's ok now, just refreshed and it seems to have fixed itself, though personally (assuming it's intended the way i can see it) not a fan of the new layout of a ticket page.

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    Quote Originally Posted by vikpaw View Post
    If you're hosted, maybe they are upgrading to Ruby release. But i would have thought they'd need to ask you first. There were some display problems reported as per last few posts.
    An email went out to all hosted customers last Wednesday to say that a maintenance upgrade would haapen this weekend just gone and if anyone did not want it to happen that they should let us know.

    Only one customer had thiers postponed to a later date.

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    Quote Originally Posted by mrbios View Post
    Ah it's ok now, just refreshed and it seems to have fixed itself, though personally (assuming it's intended the way i can see it) not a fan of the new layout of a ticket page.
    When you say "Ticket Page" what page do you mean?

    What do you not like?

    The feedback so far has been very positive.

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    sorry, just trying to help, in case you were busy. :0

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    ICTNUT (29th November 2011)

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    Quote Originally Posted by ICTNUT View Post
    When you say "Ticket Page" what page do you mean?

    What do you not like?

    The feedback so far has been very positive.
    Well like i say, not certain if it's meant to look like this but i find this part very squashed together/clutter like:
    EDIT: i think personally i'd prefer it to look more like this:

    BEfore on the left, after i've frigged about in paint on the right lol (imageshack seems to be going slow loading the picture tho for me)


    EDIT2: The only other bit i don't like is this bit on the staff dashboard:
    Users Currently Online
    3
    Average Response Time
    -- Hrs -- Mins
    New Requests Today
    2
    Requests Closed Today
    2
    Looks a bit pants in plain text at the top, though again not sure if that was intentional.
    Last edited by mrbios; 29th November 2011 at 09:56 AM.

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