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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; BETA Testers will have a release on monday and then the full customer release will be a week later as ...
  1. #901

    plexer's Avatar
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    BETA Testers will have a release on monday and then the full customer release will be a week later as long as no showstoppers are found.

    I know that this is later than the ETA on the tracker timeline but as they say good things come to those who wait.

    Thanks.

    Ben

  2. #902

    Edu-IT's Avatar
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    Quote Originally Posted by plexer View Post
    BETA Testers will have a release on monday and then the full customer release will be a week later as long as no showstoppers are found.

    I know that this is later than the ETA on the tracker timeline but as they say good things come to those who wait.

    Thanks.

    Ben
    Great! Was just about to try and find out what's going on. Thanks Ben.

    The new software is advertised all over OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One but not available.

  3. #903
    ICTNUT's Avatar
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    Quote Originally Posted by Edu-IT View Post
    Great! Was just about to try and find out what's going on. Thanks Ben.

    The new software is advertised all over OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One but not available.
    Yeah we launched the new site to conicide with the expected release date but that had been pushed back due to issues found.

    I am going to be releasing v2.1 to all customers within the next couple of days, testers are just tidying up a couple of things for us and we are good to go, the downside (there always is one) is that the resource/room booking facility will not be in this release as we really have not had enough time to fully test it and the SIMS integration so we have pushed this back to an interim christmas release.

    Also we will have a new downloadable iinstaller which will, for the first time, provide and on site trial version. This will be available when the interim christmas version is released.

    The online demo that we have has already been updated with the latest BETA if you fancy a look around and a play, this will give you a good idea what to expect for the end of the week.

  4. #904
    adhutton's Avatar
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    I have just placed an order for OP Smartdesk via the web site, but the site seems to be struggling!

    I can see an invoice, but haven't received any email or any download instructions.

    Also, have submitted a support request but nothing happened!!!

    Please can you help?

    Andrew

  5. #905
    ICTNUT's Avatar
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    Quote Originally Posted by adhutton View Post
    I have just placed an order for OP Smartdesk via the web site, but the site seems to be struggling!

    I can see an invoice, but haven't received any email or any download instructions.

    Also, have submitted a support request but nothing happened!!!

    Please can you help?

    Andrew
    Hi Andrew,

    I am dealing with your request now. We seem to have an email issue that has not sorted itself yet - all our emails route through Microsoft Office 365, we have a couple of support issues raised with them at the moment.

    I will respond to your support request online.

  6. Thanks to ICTNUT from:

    adhutton (17th November 2011)

  7. #906
    ICTNUT's Avatar
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    Thumbs up OP SmartDesk v2.1.380 (Ruby) Released to Customers

    Hi All,

    Just to let you know that the next version of OP SmartDesk is now available, we have posted a full update here: OP SmartDesk v2.1.380 (Ruby) Released to Customers - OPSD Announcements - OP SmartDesk Forums - OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One

    You can download the latest version of the software from your customer area here: https://www.opsoftware.net/customers

    We have also launched an open ended offer to all new and existing customers, our better than 3 for 2 offer.

    Get yourself an ICT management solution for 3 years for just £500 (normally £900) including full support and upgrades. With features like AD User Management and Resource Booking (inc 2 week timetables and imports from SIMS) coming in the next 2 releases can you really afford not to?

    Give us a shout if you need anymore information or visit OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One and have a play with the online demo.
    Last edited by plexer; 20th November 2011 at 04:51 PM.

  8. 3 Thanks to ICTNUT:

    plexer (20th November 2011), synaesthesia (20th November 2011), vikpaw (20th November 2011)

  9. #907

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    woop woop
    great job ozan, will start the download now
    we need to sort out our renewal, so that deal sounds perfect.
    can't wait to check out all the new features.

  10. Thanks to vikpaw from:

    ICTNUT (20th November 2011)

  11. #908

    vikpaw's Avatar
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    @ICTNUT - just one minor typo on the upgrade instructions on link: it shouldn't finish with "Your helpdesk is not up to date." else it will be a real let down.

  12. Thanks to vikpaw from:

    ICTNUT (20th November 2011)

  13. #909
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    Quote Originally Posted by vikpaw View Post
    @ICTNUT - just one minor typo on the upgrade instructions on link: it shouldn't finish with "Your helpdesk is not up to date." else it will be a real let down.
    Oopps missed that, all fixed

  14. #910

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    It's not on my account

  15. #911
    ICTNUT's Avatar
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    Quote Originally Posted by vikpaw View Post
    It's not on my account
    Have PM'd you regarding your account

  16. #912

    vikpaw's Avatar
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    Quote Originally Posted by ICTNUT View Post
    Have PM'd you regarding your account
    - snap with a few more typos LOL

  17. #913
    ICTNUT's Avatar
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    Quote Originally Posted by vikpaw View Post
    - snap with a few more typos LOL
    your account should be sorted now

  18. Thanks to ICTNUT from:

    vikpaw (20th November 2011)

  19. #914

    vikpaw's Avatar
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    Quote Originally Posted by ICTNUT View Post
    your account should be sorted now
    Downloaded now thanks.
    Will try tomorrow if i can as it's a bit late now.

  20. #915

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    Lovely, when will this be available for hosted users?

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