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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by K.C.Leblanc On a scale 1 to impossible. Can MLH 1.0.1007 be made to work on Server 2008R2? ...
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    Quote Originally Posted by K.C.Leblanc View Post
    On a scale 1 to impossible.

    Can MLH 1.0.1007 be made to work on Server 2008R2?
    There is nothing special about the MLH database so it will run on SQL 2000 upto 2008R2.

    The only issue you WILL have is if the database in on a different serverv than the MLH website, you will then need to enable remote connections on the SQL Server - This will help with that: OP Software Support Centre :: Knowledge Base

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    Are we close to a release? :-D

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    Quote Originally Posted by Edu-IT View Post
    Are we close to a release? :-D
    Yeah we are, just tweaking the Room Booker and we are good to go, should be a day or two at the most.

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    Does it have single sign on yet? That would be great alongside the room booker.
    Also hoping to see some more stats - now we're using it more, people want to run off stats on how many calls we get, average time for closure etc.
    I still need to get the pop3 working.

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    Quote Originally Posted by vikpaw View Post
    Does it have single sign on yet? That would be great alongside the room booker.
    Also hoping to see some more stats - now we're using it more, people want to run off stats on how many calls we get, average time for closure etc.
    I still need to get the pop3 working.
    Single sign on is on the roadmap but has not been added to this release as other things have taken priority.

    There are lots more stats including average response times, calls opened, calls closed, users online etc.

    What have you not been able to get working with POP3? There is nothing really to setup other provide a username, password, and server name for the POP3 server.

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    Coolio, the stats sound great and will be very helpful.
    I just had another fiddle with POP3 and all of a sudden after never working it just resent every single incident message, to all users ! ARGH! over 3000 emails just flew out, so just had to go and close them all.
    So now, people can log incidents by email. just had the support email and the reply to the same, so i think i've caused a loop now.
    need to play around abit.
    at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay. will report back if anything goes funny. i'll probably have some queries i'm sure.

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    Quote Originally Posted by vikpaw View Post
    Coolio, the stats sound great and will be very helpful.
    I just had another fiddle with POP3 and all of a sudden after never working it just resent every single incident message, to all users ! ARGH! over 3000 emails just flew out, so just had to go and close them all.
    So now, people can log incidents by email. just had the support email and the reply to the same, so i think i've caused a loop now.
    need to play around abit.
    at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay. will report back if anything goes funny. i'll probably have some queries i'm sure.
    Yeah you should not set the support email address and the reply to email address as the same as this will cause a loop, good to see it is now working for you.

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    I still seem to be getting some emails looping. do the messages get removed by pop? I seem to remember someone having similar issues before.

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    Quote Originally Posted by vikpaw View Post
    I still seem to be getting some emails looping. do the messages get removed by pop? I seem to remember someone having similar issues before.
    Once the email has been polled it is removed and either logged as a new request, updated if it already exisits, or put in to a holding area as the sender is unknown and will await an admin to authorise it.

    Have you logged onto the POP3 account to see if anything is in there?

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    ah, yes, that may be it. 3 problem tickets in the inbox that keep repasting in and open up the incident.
    moved them out now so hopefully the loop is now a line. cheers

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    at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay.
    It checks every 10 minutes I believe. Not sure if this is user definable yet.

    Have you changed the OP Software site design Oz? If so, the links at the bottom of the forum in the footer don't work.

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    It seems to be working quicker than 10 minutes, but it doesn't matter now. All is working fine and dandy, no more email loops.
    The only minor problem i have is that it seems to take a while to update any page after an action, this is on chrome, and so you get the message in the corner to say it's 'waiting for ithelpdesk' but does take a few seconds. We are getting the odd duplicate ticket and i think the users are clicking send again, or refreshing the page, so the server has the ticket fine, but the webpage is not refreshing quick enough that the user sees it's sent. It's probably something slow on our end, just wondering if anyone else has this..?

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    Nothing I've noticed here, although, we aren't using it properly until we get latest release.

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    Quote Originally Posted by ICTNUT View Post
    Yeah we are, just tweaking the Room Booker and we are good to go, should be a day or two at the most.
    Close?

    I'm like an excited kid on this one! (added to the fact that I am now booking system'less)


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    On this new version, does it allow attachments to come from UNC paths, so it will work with redirected drives and MACs?
    Also, does anyone have a problem uploading a .docx attachment.
    Sorry i know i should be in the OP forum, just going there to look too.

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