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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Is there any way you can tell me what format the CSV import needs to be for assets? We're working ...
  1. #826

    Edu-IT's Avatar
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    Is there any way you can tell me what format the CSV import needs to be for assets? We're working on an asset list at the minute.

  2. #827

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    How do you delete a custom field?

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    Quote Originally Posted by Edu-IT View Post
    How do you delete a custom field?
    You don't.

    Ben

  4. #829

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    Quote Originally Posted by plexer View Post
    You don't.

    Ben
    That's a helpful response Ben, thanks. ;-)

  5. #830

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    Sorry but there isn't a way that I can see I think it's becuase once it's in use removing it would have dire consequences.

    Ben

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    Quote Originally Posted by plexer View Post
    Sorry but there isn't a way that I can see I think it's becuase once it's in use removing it would have dire consequences.

    Ben
    Ben, is correct however for the next release you will be able to remove them without causing data issues :-)

  7. #832

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    Quote Originally Posted by plexer View Post
    Sorry but there isn't a way that I can see I think it's becuase once it's in use removing it would have dire consequences.

    Ben
    I know. I wasn't being funny, was a tongue in cheek comment.

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    Will it be along the lines of they will still exist for future referencing but will be hidden from being used or there will be a placeholder instead?

    Ben

  9. #834
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    Quote Originally Posted by plexer View Post
    Will it be along the lines of they will still exist for future referencing but will be hidden from being used or there will be a placeholder instead?

    Ben
    Any data that you place in will still be there and available even if you change the field or remove it totally. This applies to both incident and asset management custom fields.

  10. #835

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    Any chance we can have the option to add descriptions to custom fields then have the description displayed on rollover or something?

  11. #836

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    Quote Originally Posted by ICTNUT View Post
    Ha Ha, Nice

    On a side note printer manager / inventory / stock levels is in the Sept 2011 release already.

    BETA testers should start testing this one at the end of the week.
    Are we close to a BETA?

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    Just run the update from April, the patched one and can't login as staff/admin.

    Users are fine, and can go in and create tickets - view old ones. I can log in and get an "Input string was not in a correct format" error.
    Going back to homepage is okay, and i see the menu options for staff db and admin db, but can't click on them. some random pages work, but nothing active - presumably that which checks i am staff.

    Anyone had this, or suggest a resolution. I don't want to have to revert back...

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    Quote Originally Posted by vikpaw View Post
    Just run the update from April, the patched one and can't login as staff/admin.

    Users are fine, and can go in and create tickets - view old ones. I can log in and get an "Input string was not in a correct format" error.
    Going back to homepage is okay, and i see the menu options for staff db and admin db, but can't click on them. some random pages work, but nothing active - presumably that which checks i am staff.

    Anyone had this, or suggest a resolution. I don't want to have to revert back...
    Heard back from Oz and it seems that there were changes to the web.config file, there wasn't one in the upgrade folder only a sample file, so i copied my old one back in. Recreating a new one from the sample seems to have sorted it. Not sure what the difference is, as they seem identical to me, don't know if it's got a version number or something embedded. Anyway it seems to work okay again for me as admin now, and i presume staff too.

  14. #839

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    Found the difference in the web.config files, but it's the tiniest little tag to do with appsettings, adding the 'light' key. Not sure how that affects anything but it works. [It's hidden 35 lines further down the file - where i'd never looked before!].

    So, the new system works great, love the workflow and extra features.
    Found three minor issues so far, if anyone can confirm that would be great:
    1) Still can't upload a file from a mapped drive - certainly one that is on on a server share, as it resolves the address to '\\adminserver\share\folder\file' .
    2) If after creating an incident i change status to 'on hold' or 'in progress' manually, something isn't updating as the active incidents page fails to work. Luckily i change it back again and it's fine.
    3) Monitor.aspx page has gone, and the old one doesn't work anymore.

    I wont log them as bugs or issues yet, until someone else can confirm just in case it's me not doing something right...

  15. #840
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    Quote Originally Posted by vikpaw View Post
    Found the difference in the web.config files, but it's the tiniest little tag to do with appsettings, adding the 'light' key. Not sure how that affects anything but it works. [It's hidden 35 lines further down the file - where i'd never looked before!].

    So, the new system works great, love the workflow and extra features.
    Found three minor issues so far, if anyone can confirm that would be great:
    1) Still can't upload a file from a mapped drive - certainly one that is on on a server share, as it resolves the address to '\\adminserver\share\folder\file' .
    2) If after creating an incident i change status to 'on hold' or 'in progress' manually, something isn't updating as the active incidents page fails to work. Luckily i change it back again and it's fine.
    3) Monitor.aspx page has gone, and the old one doesn't work anymore.

    I wont log them as bugs or issues yet, until someone else can confirm just in case it's me not doing something right...
    Yep that was the change in the config file, it is a non user updateable setting i.e. it is used internally by the software itself.

    in answer to your points above:

    1 - We have never been able to replicate this however the file upload facility is removed in the next version in favour of a new image / file manager that creates user specific folders for incidents and allows the user to manage thier folders as well as admins. This is in BETA now and is released to testers tomorrow.

    2 - Can you explain how you are making the changes?

    3 - Its called projector.aspx
    Last edited by ICTNUT; 5th June 2011 at 12:47 PM. Reason: typo



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