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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; oh yeah...
  1. #811

    plexer's Avatar
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    oh yeah

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    Quote Originally Posted by ICTNUT View Post
    Hope to have a BETA out any day soon, Plexer needs the ability to bulk add assets via csv uploaded so we are adding this in for him now.

    As soon as we finish internal QA testing then its out to you guys :-)
    I asked for that too. ;-)

  3. #813
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    Quote Originally Posted by Edu-IT View Post
    I asked for that too. ;-)
    Which is why its being added, you ask you get

  4. #814

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    Quote Originally Posted by ICTNUT View Post
    Which is why its being added, you ask you get
    Since you asked:

    I would like it to manage printers, including letting me know when the toner is low, and updating my inventory when i order more / replace stocks.
    Order pizza from the nearest Dominos every lunch time during the holiday.
    Slap the user with a USB operated rubber hand when they log an incident that shares more than 10 keys words (or the exact same sentence) with a previous incident in their history.

    Thanks Oz

  5. #815

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    Quote Originally Posted by ICTNUT View Post
    Which is why its being added, you ask you get
    But you're adding it for BEN! I won't lose sleep. :-D

    Nice work Ozan, as always.

    I would like it to manage printers, including letting me know when the toner is low, and updating my inventory when i order more / replace stocks.
    Something that emails on time, not three days later? Perfect! I vote for this too.

  6. #816
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    Quote Originally Posted by vikpaw View Post
    Since you asked:

    I would like it to manage printers, including letting me know when the toner is low, and updating my inventory when i order more / replace stocks.
    Order pizza from the nearest Dominos every lunch time during the holiday.
    Slap the user with a USB operated rubber hand when they log an incident that shares more than 10 keys words (or the exact same sentence) with a previous incident in their history.

    Thanks Oz
    Ha Ha, Nice

    On a side note printer manager / inventory / stock levels is in the Sept 2011 release already.

    BETA testers should start testing this one at the end of the week.

  7. #817

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    Quote Originally Posted by ICTNUT View Post
    Ha Ha, Nice

    On a side note printer manager / inventory / stock levels is in the Sept 2011 release already.

    BETA testers should start testing this one at the end of the week.
    Okay, now that sounds awesome. Thanks Ozan! :-)

  8. #818

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    I've had a quick look on the tracker but cannot find. Are there any plans to allow you to view attachments through the web UI?

  9. #819

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    ala google you mean?

    Interesting idea, submit it.

    Ben

  10. #820

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    Quote Originally Posted by plexer View Post
    ala google you mean?

    Interesting idea, submit it.

    Ben
    Wasn't what I was meaning but that's a good idea.

    I was thinking more attachments made with messages. It doesn't seem to show them on the ticket as attachments?

    Also just found this in another thread.
    One request a lot of teachers ask me is if the booking form can be set up so they can add equipment for other staff to book, for example the maths department have calculators, making them bookable but being able to set it so that only the maths department can book them.
    Nice idea.
    Last edited by Edu-IT; 24th May 2011 at 03:00 PM.

  11. #821
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    Quote Originally Posted by Edu-IT View Post
    Wasn't what I was meaning but that's a good idea.

    I was thinking more attachments made with messages. It doesn't seem to show them on the ticket as attachments?

    Also just found this in another thread.

    Nice idea.
    The new incident and update incident forms have changed in that there is no longer a seperate file upload box. A new file / image manager is now icluded which so much more powerfull.

    Each user now has thier own upload area which only they can see an manage, you can upload up to 10 files at once and each file is actually embeded into the response itself meaning 2 things:

    1 - You can see it in the response without have to hunt for it like before
    2 - The file or image is either linked or embeded into the emails generated via the helpdesk.

    So in answer to your question = Done !

  12. #822

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    Can't wait to see the BETA release!

  13. #823
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    Quote Originally Posted by Edu-IT View Post
    Can't wait to see the BETA release!
    Just added SNMP support for printer management that will allow for real-time status view for added printers i.e. paper jam, online / offline, toner levels (CYMK) and much more.

    Now looking into a way to provide basic remote printer management i.e. restart / reset printer, clear queues etc.

    All you will need to do is find the relevant MIB for your printer (vendors support site is generally best) and away you go.

  14. #824

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    That sounds awesome, and was top of my list, any idea on the other two items...?
    Seriously though, is single-sign-on on the cards somewhere...?

  15. #825
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    Quote Originally Posted by vikpaw View Post
    That sounds awesome, and was top of my list, any idea on the other two items...?
    Seriously though, is single-sign-on on the cards somewhere...?
    Single sign on is coming but this requires some reworking of the security layer of the software and as such has caused us some issues. We are actively working towards inclusion of this for the September release but i'll keep you posted.

  16. Thanks to ICTNUT from:

    vikpaw (25th May 2011)



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