What version are you running?
What version are you running?
OP SmartDesk™ Pro v2.0.4111.31536
Any one know how to get any support on issue I posted? I tried to post on support site but unable to type anything under description.
Last edited by dfergusson; 23rd May 2011 at 10:22 AM.
You could try using the form on here: OP SmartDesk - Web Based Helpdesk | Asset Management | Network Monitoring
@dfergusson - looking back 2 pages, i had the exact same error and it turned out to be a DB problem, i had to send it in to ozan for the fix, and he then told me what sql code to run. It was a simple tag on one of the incidents that sent it screwy when it did a query that included it.
For me it was on the tblsupportrequest where some incidents had a NULL ownerID. No doubt that error would happen for many other situations, but it could be worth checking until you can get ozzie to have a look. Just don't tweak or play with anything if you do find something wrong. At least not without taking a backup first!
I thought you said this software was going to be free? The only version that is free, really wouldn't be justified to use in a secondary school. Very disappointed.
I think it's unfair of you to expect something for nothing, but i'm sure the following barrage of people disagreeing you will get that message across.
The actual price of the system is really cheap for what you get.
Ok, i see where you're coming from, that was a previous incarnation. We're now on a far superior product OP SmartDesk.
If you had My Little Helpdesk, i'm sure that would have remained free, but you can't sign up for it now.
If you look back a page or so, you'll see the release of the latest version which includes details of what is now available for free, a single user licence for a school, hosted, and without asset management or network management.
This thread is rather long, and perhaps we should start a new one for the new product suite...
EDIT: That quote is 3 years, 3 months old.
Last edited by vikpaw; 23rd May 2011 at 01:37 PM. Reason: addition.
ICTNUT (23rd May 2011)
We do offer a free schools version which is hosted by us as VikPaw says and this is meant as an entry level version for schools that have not had experience of helpdesk software but would like to try without any risk to them. Most schools that have tried it have then gone on to upgrade to the full version.
Our software has a full implementation of a helpdesk with loads of features, asset management with loads of features, network monitoring coming in Sept 2011 as well as a totally revamped room booker based of feedback from this forum of users.
If you would like to take a look please do PM me and we can sort something out for you.
Will you be BETA testing these new features soon?
Hope to have a BETA out any day soon, Plexer needs the ability to bulk add assets via csv uploaded so we are adding this in for him now.
As soon as we finish internal QA testing then its out to you guys :-)
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