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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Ok just been chatting to Oz about this and seems like this is the way forward just looking for a ...
  1. #766

    plexer's Avatar
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    Ok just been chatting to Oz about this and seems like this is the way forward just looking for a suitable file management plugin that can be used.

    Ben

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    Can we put a lightbox type effect on the list for any inserted images?

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    Quote Originally Posted by Edu-IT View Post
    Can we put a lightbox type effect on the list for any inserted images?
    Don't see why not

  4. #769

    plexer's Avatar
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    Can it make the coffee too?



    Ben

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    Is it worth noting possible bugs here or shall I just do it via your forums? Thinking here it might get a little more exposure for others to chip in their own solutions (i.e. its me being stupid rather than a bug)

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    ICTNUT's Avatar
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    Quote Originally Posted by synaesthesia View Post
    Is it worth noting possible bugs here or shall I just do it via your forums? Thinking here it might get a little more exposure for others to chip in their own solutions (i.e. its me being stupid rather than a bug)
    I don't mind, however I would recommend our forum in order to try and keep everything in one place. this has been an issue in the past where information is spread far and wide and this was causing people a headache.

    that was one of the reason for the redesign of the site in order to provide simple and concise information.

  7. Thanks to ICTNUT from:

    synaesthesia (31st March 2011)

  8. #772

    plexer's Avatar
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    Quote Originally Posted by synaesthesia View Post
    Is it worth noting possible bugs here or shall I just do it via your forums? Thinking here it might get a little more exposure for others to chip in their own solutions (i.e. its me being stupid rather than a bug)
    If however you do discover a bug the tracker would be the best place, I think Oz? http://tracker.opsmartdesk.com

    Ben

  9. Thanks to plexer from:

    ICTNUT (31st March 2011)

  10. #773
    ICTNUT's Avatar
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    Quote Originally Posted by plexer View Post
    If however you do discover a bug the tracker would be the best place, I think Oz? http://tracker.opsmartdesk.com

    Ben
    Yes I agree.

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    OP SmartDesk v2.0.4110 Released to Customers

    Today sees the long awaited release of OP SmartDesk v2.0.4110, customers can access this download from their customer accounts here - https://www.opsoftware.net/customers/

    This release has a number of new features, streamlining of exisiting workflows and a number of bug fixes - More information can be found on our change log here - Change Log - OP Software Issue Tracker

    Some New Features in v2.0.4110 :

    - More Asset Management Reports
    - Improved Live Chat Facility
    - More Network Management Features
    - Ability to add a Support DropBox to any website or webpage to allow instant support
    - Ability to cc other users in on incident updates
    - Improved Email Polling - no longer a requirement for external polling
    - Improved LDAP integration

    New Free Schools Edition Now Available

    As part of this release sees a new free schools version of OP SmartDesk which allows schools to get onto the helpdesk ladder at no cost or risk to them. The free version is only limited in the following way:

    - Single Tech User (Unlimited general users)
    - No Asset Management
    - No Network Management
    - Hosted on our servers

    If you are one of the few remaining My Little Helpdesk users then now maybe a good time to make that change and move over to OP SmartDesk for Free, more information on this version and others can be found here - OP SmartDesk - Web Based Helpdesk | Asset Management | Network Monitoring - You can upgrade to the full unrestricted version of OP SmartDesk at anytime.

    Information on pricing and how to signup for the free school edition can be found here - OP SmartDesk - Web Based Helpdesk | Asset Management | Network Monitoring

    New Support Forums Launched

    We have been busy over the past few months and part of that has seen a new re-vamped and re-launched community forum site, in the coming months more and more how to guides are going to be added in a bid to centralise access to OP SmartDesk documentation. The forums can be found here - OP SmartDesk Forums

    April Madness

    Want to upgrade from a previous version of My Little Helpdesk? Now you can with our April Madness offer, simply quote APR3011 when signing up and get an additional 30% off - Applies to upgrades only.

    Should you have any questions please do not hesitate to contact us, as always we welcome your feedback and experiences on using OP SmartDesk.

  12. Thanks to ICTNUT from:

    vikpaw (4th April 2011)

  13. #775

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    Great news ozan, been looking forward to it, as i need some of the bug fixes. i think that file attach one is sorted in this one, as ben reckons he has no problems on his beta.

    Really good to see a free offering for single techs a great way to help out those smaller schools; so well done Would this extend to a tech that services multiple schools? i know a few that have hesitated in the past because of this.

    @synaesthesia - i know what you mean, if it's a stupid thing you're not even sure is a bug, i sometimes post here to make sure i'm not doing something stupid, or failing that, pm / im chat with the ad-hoc support provided by plexer / edu-it. feel free to contact me off-EG via msn / pm if in doubt. i've resolved many issues this way. plexer is the D's B's with helping out
    Last edited by vikpaw; 4th April 2011 at 12:05 PM. Reason: clarity

  14. 3 Thanks to vikpaw:

    ICTNUT (4th April 2011), plexer (4th April 2011), synaesthesia (4th April 2011)

  15. #776

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    Just sending you a pm oz

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    Has everyone elses version number incremented okay? Mine is still showing as OP SmartDesk™ Pro v2.0.4109.33642.

  17. #778
    ICTNUT's Avatar
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    Quote Originally Posted by vikpaw View Post
    Just sending you a pm oz
    Got it

  18. #779
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    Quote Originally Posted by Edu-IT View Post
    Has everyone elses version number incremented okay? Mine is still showing as OP SmartDesk™ Pro v2.0.4109.33642.
    This is the correct version number, we did the build late last night inorder to get the release out this morning, had we done the build today the it would indeed be 2.0.4110.xyz

  19. #780

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    Ah, I was expecting to see v2.0.4110. Thanks!

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