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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; synaesthesia: Just nudged Oz for you....
  1. #751

    plexer's Avatar
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    synaesthesia: Just nudged Oz for you.

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    synaesthesia (29th March 2011)

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    Stars, the both of you - naturally we're quite looking forward to getting our hands on SD

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    Quote Originally Posted by synaesthesia View Post
    Stars, the both of you - naturally we're quite looking forward to getting our hands on SD
    Hi Mate,

    Got your PM and setting it up now.

    I think you requested a trial just as we were changing over the website so we may have missed it, i'll make sure it gets sorted for you today

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    synaesthesia (29th March 2011)

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    Quote Originally Posted by synaesthesia View Post
    Stars, the both of you - naturally we're quite looking forward to getting our hands on SD
    All done, you should have had an activation email, let me know if you need any further help.

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    synaesthesia (29th March 2011)

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    No worries, much appreciated look forward to getting our teeth into it

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    Did you get my mail? :-)

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    Quote Originally Posted by Edu-IT View Post
    Did you get my mail? :-)
    Did who get your mail? :-)

  11. #758

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    you

  12. #759

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    To be honest Vik there are a couple of old school smiley faces there and I'm guessing that Oz knew that however that message could have been directed at several people that have recently replied on this thread.

    I find that adopting the @username or username: style of replying to indicate who I'm talking to helps in these types of situation.

    Thanks.

    Ben

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    Quote Originally Posted by plexer View Post
    To be honest Vik there are a couple of old school smiley faces there and I'm guessing that Oz knew that however that message could have been directed at several people that have recently replied on this thread.

    I find that adopting the @username or username: style of replying to indicate who I'm talking to helps in these types of situation.

    Thanks.

    Ben
    what??

  14. #761

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    Quote Originally Posted by plexer View Post
    I liked that functionality in MLH but I'd put money on the fact that I doubt anyone ever actually read anythign that was suggested.

    I think some work needs doing on the KB as I use it a lot for support.

    Ben
    I've posted this on the OPSD forum, but obviously there's a wider audience here.

    I just discovered that it's not actually possible to easily add images and videos to a KB entry.

    I've put this on the tracker at 0000376: Knowledgebase improvements - OP Software Issue Tracker

    What do we all think about this feature?

    I envisage there being a hidden attachments folder for each KB article where helpdesk staff can add upload images and videos to the server for that KB article and then insert them within the article.

    That way images for each entry would be stored nice and tidily on the server.
    Last edited by Edu-IT; 30th March 2011 at 01:29 PM.

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    @edu-it - i've not used it much yet, however i just attached a word document that i'd created pre-helpdesk. so i envisaged just doing that, and using article content box to store a short description.

    Then you can put whatever you want into word / pdf articles and manage that way.

    Not sure what the intention was with that feature.

  16. #763

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    Sounds like a plan, I like how the allvideos plugin for joomla works you insert a tag into your article and it embeds the relevant content.

    So you could pre-upload all your images, video etc... there could then be a media manager which displays the different formats and allows you to filter and gives you the shortcode or allows you to pick it and it automatically embeds it for you.

    Such as:

    {flash}heu37ej3qs{/flash}

    Ben

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    For me whilst I realise you can attache documents and content that's allready been created but if I've done a video with wink say I want a nice way to upload it and it's associated files to the helpdesk and then be able to embed it or a link to it inside the kb article itself.

    Ben

  18. #765

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    That's exactly the idea Ben. Don't want to put it as an attachment as it means opening up another file.

    This would be a brilliant improvement to the KB!

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