synaesthesia (29th March 2011)
synaesthesia: Just nudged Oz for you.
Stars, the both of you - naturally we're quite looking forward to getting our hands on SD
No worries, much appreciated look forward to getting our teeth into it
Did you get my mail? :-)
To be honest Vik there are a couple of old school smiley faces there and I'm guessing that Oz knew that however that message could have been directed at several people that have recently replied on this thread.
I find that adopting the @username or username: style of replying to indicate who I'm talking to helps in these types of situation.
I just discovered that it's not actually possible to easily add images and videos to a KB entry.
I've put this on the tracker at 0000376: Knowledgebase improvements - OP Software Issue Tracker
What do we all think about this feature?
I envisage there being a hidden attachments folder for each KB article where helpdesk staff can add upload images and videos to the server for that KB article and then insert them within the article.
That way images for each entry would be stored nice and tidily on the server.
Last edited by Edu-IT; 30th March 2011 at 01:29 PM.
@edu-it - i've not used it much yet, however i just attached a word document that i'd created pre-helpdesk. so i envisaged just doing that, and using article content box to store a short description.
Then you can put whatever you want into word / pdf articles and manage that way.
Not sure what the intention was with that feature.
Sounds like a plan, I like how the allvideos plugin for joomla works you insert a tag into your article and it embeds the relevant content.
So you could pre-upload all your images, video etc... there could then be a media manager which displays the different formats and allows you to filter and gives you the shortcode or allows you to pick it and it automatically embeds it for you.
For me whilst I realise you can attache documents and content that's allready been created but if I've done a video with wink say I want a nice way to upload it and it's associated files to the helpdesk and then be able to embed it or a link to it inside the kb article itself.
That's exactly the idea Ben. Don't want to put it as an attachment as it means opening up another file.
This would be a brilliant improvement to the KB!
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