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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Yes the demo site....
  1. #706

    Edu-IT's Avatar
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    Yes the demo site.

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    Quote Originally Posted by Edu-IT View Post
    Yes the demo site.
    OK that makes sense, what we have found is that Local Authorities and some schools run proxy caching which does not pull down the scripts correctly for the helpdesk, the only way around this is to run the site in SSL (https) mode which the demo helpdesk is not setup for.

    I have just logged onto a school remotely that uses thier own internet connection and does not use caching and the live chat loads instantly

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    Seems to be an issue when trying to close a call with the latest BETA.

    My onsite version throws and error as does the online demo.

    Ben

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    Looking at the error you have just emailed me I would assume that you tried to close a call that is not assigned to anyone therefore you clicked on the link "close call" and not the tab post reply and tick the close call checkbox, would that be correct?

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    That is indeed the cause of the issue.

    Ben

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    Quote Originally Posted by plexer View Post
    That is indeed the cause of the issue.

    Ben
    Yeah forgot to remove the link in the last BETA release, will sort out for tonight's release.

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    Wink OPSD BETA Testers

    NOTE TO ALL BETA TESTERS.

    An email has been sent to you all with the web address of a private BETA testers forum which has been setup for you to use.

    Please do not use this thread for dicussions about beta versions of the software as it is causing confusion with ordinary users about the stability of the software.

    BETA software is just that, BETA, and will contain bugs as this is the nature of things and is part of the test - fix - test process. Please do not confuse this with stable production ready software which is all that we release out to end users.

    Thanks for your understanding.
    Last edited by ICTNUT; 9th March 2011 at 10:02 AM. Reason: typo

  8. #713

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    Sorry Ozan. I think it was me that started talking about the BETA, because a lot of the fixes, were things we discovered and discussed / troubleshot here.
    Consider my wrist slapped.

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    Quote Originally Posted by vikpaw View Post
    Sorry Ozan. I think it was me that started talking about the BETA, because a lot of the fixes, were things we discovered and discussed / troubleshot here.
    Consider my wrist slapped.
    No need to be sorry, I am as guilty as anyone else.

    I think it will make sense to seperate the 2 discussions in order to remove any possible confusion.

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    Hi Ozan,

    My managers said he's tried emailing/using a support ticket but hasn't had a reply so thought i'd ask you on here:
    He wants to create a report of all the closed tickets dating right back to when the helpdesk was setup but apparently he can only do that with up to 30 or so tickets, is it possible to have this implemented in the future?

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    Quote Originally Posted by mrbios View Post
    Hi Ozan,

    My managers said he's tried emailing/using a support ticket but hasn't had a reply so thought i'd ask you on here:
    He wants to create a report of all the closed tickets dating right back to when the helpdesk was setup but apparently he can only do that with up to 30 or so tickets, is it possible to have this implemented in the future?
    Hmm not seen any emails.

    Can you confirm the version that you are running please.

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    Quote Originally Posted by ICTNUT View Post
    Hmm not seen any emails.

    Can you confirm the version that you are running please.
    Yep it's: OP SmartDesk™ v2.0.3964.32284

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    Quote Originally Posted by mrbios View Post
    Yep it's: OP SmartDesk™ v2.0.3964.32284
    Older version then, can you PM me your school details and i'll have alook at your account and check you have the latest version available.

  14. #719

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    Could someone poke their head in the BETA forum for me.

  15. #720
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    Quote Originally Posted by Edu-IT View Post
    Could someone poke their head in the BETA forum for me.
    You have access

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