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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by Edu-IT Online shows. Seems to be only staff it's missing for. If I right click on the ...
  1. #646
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    Quote Originally Posted by Edu-IT View Post
    Online shows. Seems to be only staff it's missing for. If I right click on the red X the source is set at: http://intranet1/OPSD/Staff/.

    Does yours work?
    This has already been removed in the next update as the whole chat system is being moved down into a facebook type chat bar at the bottom of the page.
    Last edited by ICTNUT; 28th February 2011 at 09:18 PM. Reason: typo

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    Quote Originally Posted by Edu-IT View Post
    Ah, just upgraded, and I see what you mean!
    When adding a new SLA rule the drop down list for staff is OK, it only appears to affect when editing an sla rule then you get all users in the list.

    Is this what you are reffering to?

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    That's correct Ozan.

    Do you release interim bug fixes or do we have to wait until April?

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    Bug fixes will be released as required it's features that the milestone releases include.

    Ben

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    ICTNUT (28th February 2011)

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    Quote Originally Posted by plexer View Post
    Bug fixes will be released as required it's features that the milestone releases include.

    Ben
    Ben is indeed correct although we are looking at possibly making stable BETAs available for download so that users who do need an urgent fix can get them. This will have to be managed and will affect the level of support offered.

    We do not have an ETA on the next interim release as there are a number of things that need sorting but we are already 50% through so should not be to long

    All depends on how quick Plexer and the guys can test the fixes, no pressure

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    Hehe trying our best

    Ben

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    Quote Originally Posted by Edu-IT View Post
    Ah, just upgraded, and I see what you mean!
    - thanks for all the help to you, and ben, and ozan.

    The image works great now Ozzie, and i've edited it to my own wording. Be good to edit the popup box text if possible....
    I didn't see the text before as windows preview has a white background.

    The monitor.aspx page is great - really useful.

    I've already added the refresh code :
    Code:
    <meta http-equiv="refresh" content="60" />
    to my /Staff/default.aspx and /Staff/tracker.aspx pages on line 6, so the team is very happy as it refreshes that for them. The monitor page is awesome to show SLT

    Haven't checked that helpdesk page again, as in a rush to get home, will try tomorrow.
    Last edited by vikpaw; 1st March 2011 at 02:33 PM.

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    The monitor.aspx page is great - really useful.
    I don't think it counts issues on hold though. I've bug tracked it.

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    I need to test a couple of potential bugs tomorrow, but if anyone else wants to confirm:

    I have an incident in my 'my incidents' tab that shows as part of the default.aspx page of Staff Dashboard. Even though i'm the last updater , it is still showing the incident logger's name, but with the time of my update...

    I also had a user send me an attachment which is on the allowed list, and seemed to work, but didn't show up for me on the call. It's my first test so need to do some more to rule out schoolboy error

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    I have an incident in my 'my incidents' tab that shows as part of the default.aspx page of Staff Dashboard. Even though i'm the last updater , it is still showing the incident logger's name, but with the time of my update...
    I have been able to reproduce that on my site, and the demo. I'll let you bug track it since I've hammered that site enough.

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    Quote Originally Posted by Edu-IT View Post
    I don't think it counts issues on hold though. I've bug tracked it.

    Have checked at a couple of live schools with over 3000 incidents logged and it seems to be countuing as expected

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    I have an incident in my 'my incidents' tab that shows as part of the default.aspx page of Staff Dashboard. Even though i'm the last updater , it is still showing the incident logger's name, but with the time of my update...
    I can confirm that this is the case and have added it to the tracker so it should get fixed this week.

    I also had a user send me an attachment which is on the allowed list, and seemed to work, but didn't show up for me on the call. It's my first test so need to do some more to rule out schoolboy error
    I have not been able to reproduce this.

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    Quote Originally Posted by ICTNUT View Post
    Have checked at a couple of live schools with over 3000 incidents logged and it seems to be countuing as expected
    See attached.
    onhold.PNG

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    Counts on-hold incidents for me.

    monitor-on-hold.png

    Ben

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    Quote Originally Posted by Edu-IT View Post
    See attached.
    onhold.PNG
    I'll do some digging, i'll be back



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