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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Last question, is their way to customise the priority list. So we can have fewer options? I believe that this ...
  1. #406
    Crispin's Avatar
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    Last question, is their way to customise the priority list. So we can have fewer options?
    I believe that this is being altered so users logging incidents have a 'default' priority level, however I'm not sure if there's a way to customize the number of priority levels at the moment.

  2. #407

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    You can't use nested groups so everyone that you wish to have access to it must reside in the group you have specified.

    NTLM has been discussed and I'm hoping it will be making a comeback in a future version but no ETA atm.

    Thanks.

    Ben

  3. #408

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    Quote Originally Posted by Crispin View Post
    I believe that this is being altered so users logging incidents have a 'default' priority level, however I'm not sure if there's a way to customize the number of priority levels at the moment.
    You cannot change priorities atm.

    In previous versions of MLH you could set a default priority level for calls but this is not apparent in SmartDesk at this time.

    If you have any bug reports or feature requests pelase log them on the bug tracker.

    Thanks.

    Ben

  4. #409
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    I have been working with Ozan today to get our helpdesk working. Most things are except for email polling. Has anyone managed to get it working?

    Michael

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    Yeh after a long few months I've finally got polling working. My issue was only having IMAP enabled on our Exchange, but SmartDesk only supports POP3 at the moment. What seems to be the trouble?

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    Pop3 is enabled on our Exchange 2007, and I think I've set the web.config right, but when I send an email to servicedesk@domain.com it does not create a ticket. I have the vbs in the correct folder with the scheduled task created but still nothing.

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    Have you used the 'CheckEmail' feature on the server where the helpdesk is installed?

    If you go to http://HELPDESKURL/wsemailpoll.asmx and click on 'CheckEmail', then click on 'Invoke', that should give you an error message you can work from...

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    Thanks I didn't know of that test.

    I've tried it but I don't get an option to invoke. I've tried it from the server also.

    Michael

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    Hmm, well the test only works from the server it's installed on, I know that much. No idea why the options not appearing when testing it from the server though. Best get in contact with Ozan if you can.

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    Am I being thick or can I not print off a monthly report on jobs etc for my Line Manager ??

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    Quote Originally Posted by mant01 View Post
    Am I being thick or can I not print off a monthly report on jobs etc for my Line Manager ??
    Hi mant01 nope you're not being thick reports are not in the current release.

    Ben

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    Quote Originally Posted by plexer View Post
    Hi mant01 nope you're not being thick reports are not in the current release.

    Ben
    Thanks Ben, I am assuming there will be reporting facility in the next release ?

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    Yes looking at some of the issues on the bug tracker it does mention 2a raft of reports" being available in the next release.

    Ta.

    Ben

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    OP Smartdesk now a hosted only service?

    Ben

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    Quote Originally Posted by plexer View Post
    OP Smartdesk now a hosted only service?

    Ben
    Yes that is correct for new customers hosted will be the only option available, exisiting customers will have the choice to move over to a hosted service or stay as they are.

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