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About LinkBacksHas anyone been able to get email polling working on smartdesk? If anyone has managed it, can you PM me as I'm finding it difficult to get my head round. Thanks.
Has anyone been able to get email polling working on smartdesk? If anyone has managed it, can you PM me as I'm finding it difficult to get my head round. Thanks.
Have got it pulling in e-mails but that's it, it doesn't send out acknowledgements of the call received/updated/closed. I have a call in with Ozan for this, but we're trying to sort out other issues first. Have you got this far?
Crispin (20th June 2010)
Unfortunately not, I can't seem to get it working at all. I'm sure I'm just getting confused somewhere but can't seem to put my finger on the problem. Any chance I can PM you tomorrow during work and maybe swap web.config files (obviously deleting any sensitive information) just to see if I've got the config right?
Cheers
Chris
Thanks for the PM joe!
You're welcome! Yes by all means PM me, I'm not in until 11 tomorrow though!Originally Posted by Crispin
Resolved
Last edited by dfergusson; 22nd June 2010 at 11:34 AM.
Does anyone know what this is: Unable to access remote upgrade server, please ensure that this server has access to the internet on PORT 80 directly and not through a Proxy.
Is it important.
This looks like it's related to the bug 0000098 that had been reported but the bug tracker shows it as being fixed.
Ben
I asked this a couple of weeks ago and was told that it was a bug and will be fixed in the next release.
Having trouble getting LDAP working, Helpdesk is running on Windows 2008 R2.
Is there anything special I need todo to IIS or anything else Im missing.
The only problem I found with LDAP is that in the web.config file, the 'LDAP_security_group' setting is case sensitive, that's what caught me out!
Resolved this, seem cannot link other groups into helpdesk security group.
Does anyone know if you can get auto log in working or is that feature for future?
I would prefer NTLM authentication also but apparently the current version of .net framework used does not support this so have no choice currently by the looks of it.
That is a big shame, hoping in future there will be some way to do this, staff are so use to not having to log on.
Last question, is their way to customise the priority list. So we can have fewer options?
That's worrying, I was under the assumption it would be in a future release. That's the one thing that puts staff off using it...
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