Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by ICTNUT
I will try it this evening for you.
I have restored your backup file without issue ...
7th May 2010, 08:35 AM #361
I have restored your backup file without issue and I can see all the data within the database.
Originally Posted by ICTNUT
7th May 2010, 09:15 AM #362
Well that's thrown a spanner in the works! Following your instructions I get the error mentioned and that's just simply selecting the file so can't be too much I'm doing wrong surely!!?
7th May 2010, 10:56 AM #363
I will resend you the backup file just incase yours ahs become corrupt.
Originally Posted by randle
13th May 2010, 02:05 PM #364
- Rep Power
There any screen shot on what new Asset Management looks like?
13th May 2010, 02:11 PM #365
Can this system track multiple customer support issues?
13th May 2010, 02:27 PM #366
Originally Posted by Butters
13th May 2010, 02:34 PM #367
Got a barrage of questions so who's the best person to talk to?
14th May 2010, 08:10 AM #368
We are updating our site to include a full screenshot gallery and tour of all the features within the software including Asset Managment. this will be live in the next few days.
Originally Posted by dfergusson
14th May 2010, 08:11 AM #369
Originally Posted by Butters
You can talk to me, if you can PM me a contact number I would be happy to call and discuss any questions with you.
14th May 2010, 08:17 AM #370
How about the new update that was released Monday? Any idea when/how we can get it? I'm also in need of the email polling files...
14th May 2010, 08:30 AM #371
We have launched a new online services portal and we are migrating all customers over to this now, you will get an email in the next few days with your login details that will allow you to download the latest version of the software you are licensed for and any additional addons. More information on the can be found here: OP Software Online Services Portal Launched | OP Software - Solutions for Education
Originally Posted by Crispin
The upside of this is that we will have a central place where all updates can be accessed, support incidents can also be logged from there and license files can be generated giving you more control.
25th May 2010, 02:19 PM #372
Any ideas why i cannot upload an .avi file to the helpdesk (in order for people to download) also is the asset management facility available yet ?
25th May 2010, 02:29 PM #373
Have you changed your web.config to allow avi?
Originally Posted by mant01
<add key="Upload_Allowed_Extensions" value=".txt|.TXT|.xls|.XLS|.png|.PNG|.gif|.GIF|.jp g|.JPG|.jpeg|.JPEG" />
I'd guess you need to add it into that line.
26th May 2010, 11:43 AM #374
Hi, Sorry in the delay replying back. I tried adding in .avi to the web.config file but still no joy.
26th May 2010, 11:45 AM #375
Just setting up our helpdesk, on the "my account" page the email signiture box says server error:
that needs to be www.*************.net/support/fckeditor/......
Where would i add /support/ in?
The same issue with these links:
You are here: Helpdesk Home >> Staff Dashboard >> My Account
EDIT: ok the first issue is no longer an issue!
Now it's just the navigation stuff on the top left which isn't linking correctly "helpdesk home" i can change it works ok, but if i change the link to "Staff dashboard" or "admin dashboard" etc then it just doesn't load anything into the navigation bar at all
EDIT AGAIN!: Also the login link and "successful logout" buttons are issues as well
This is the web.sitemap file^
Last edited by mrbios; 26th May 2010 at 12:39 PM.
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