FITS Compliant Web Based Helpdesk - ** RELEASED **

[dfergusson]

Any news on the Enterprise version?

Also I do not see link to download latest software, does anyone know what I ment todo to request latest version?

Thanks
Darren

[ICTNUT]

Hi Darren,

Which version are you on?

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

[Soulfish]

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

Woo! Been waiting to upgrade our MLH install to SmartDesk

[dfergusson]

Hi Darren,

Which version are you on?

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

We still on MLH been waiting to upgrade to Smartdesk.

We be doing a clean installation when we do.

With information you have provided we wait till after 3rd of May

[joe90bass]

Hi Darren,

Which version are you on?

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

Is it a straight forward upgrade from Pro to Enterprise?

Any news on the documentation for e-mail polling? I'm actually considering going back to version one in order to get this working now.

Thanks

[ICTNUT]

Is it a straight forward upgrade from Pro to Enterprise?

Any news on the documentation for e-mail polling? I'm actually considering going back to version one in order to get this working now.

Thanks

Upgrade is very straight forward and in most part automated.

KB Article for Email Polling can be found here: https://opsoftware.ict-helpdesk.net/...ils.aspx?id=38

[ICTNUT]

We still on MLH been waiting to upgrade to Smartdesk.

We be doing a clean installation when we do.

With information you have provided we wait till after 3rd of May

Did you send an email into asking for a clean install when we released OPSD, if not this is why you did not get the software

[badders]

I'm now getting the following error

An unexpected error occurred within the helpdesk. The helpdesk administrator has been informed and may contact you to dicuss this further.

[ICTNUT]

I'm now getting the following error

What are doing when you get this error?

Also if you get onto the web server itself and accesss the helpdesk you will get a fully detailed error page, by default errors are hidden from users.

[badders]

I get this error when I browse to the site from a client PC, if I try connecting from the server I receive a

Server Error in '/' Application.

with

(provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

[ICTNUT]

I get this error when I browse to the site from a client PC, if I try connecting from the server I receive a with

Is the SQL Server database on the same server as the website or a remote server?

What version of SQL Server are you using?

[badders]

The SQL server datbase is on the same server as the website. SQL2008Express, Server 2008, IIS7

[ICTNUT]

The SQL server datbase is on the same server as the website. SQL2008Express, Server 2008, IIS7

Do you have SQL Server Management Studi Installed and can you connect to it, i.e. start it

[badders]

SQL Server Management Studio is installed and I can login into it as sa and attach databases and create users.

[ICTNUT]

SQL Server Management Studio is installed and I can login into it as sa and attach databases and create users.

OK I am assuming you have not done anything with the SQL configuration manager.

If you go start -> Programs ->SQL Server 2008 -> SQL Configuration Manager and once open click on the [+] next to SQL Server Network Configuration and then Protocols for SQL Express.

Is named pipes and TCP/IP enbaled? if not you will need to enable them.

Next if you click on SQL Server Services you will need to ensure the SQL Browser Service is running, simply right click on the service and select start.

Once you have done the above try to access the helpdesk.