+ Post New Thread
Page 21 of 83 FirstFirst ... 111718192021222324253171 ... LastLast
Results 301 to 315 of 1237
Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Originally Posted by Tricks I've had a similar problem. I get the error "System.ArgumentException: The parameter 'to' cannot be an ...
  1. #301
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Tricks View Post
    I've had a similar problem. I get the error "System.ArgumentException: The parameter 'to' cannot be an empty string. Parameter name: to", and the stack trace refers System.Net.Mail.MailMessage, so it would seem it's an email issue but not sure what to do about it.
    You need to ensure that your email settings are set correctly in the web.config file, the following article will show you what must be filled in and with what.

    OP SmartDesk Knowledge Base Article

  2. #302

    Join Date
    Dec 2008
    Posts
    67
    Thank Post
    11
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by ICTNUT View Post
    You need to ensure that your email settings are set correctly in the web.config file, the following article will show you what must be filled in and with what.

    OP SmartDesk Knowledge Base Article
    I've realised the problem, on the first login of an LDAP authenticated user it doesn't pull their email address over. Could this be added next update please?

    I really appreciate your efforts supporting this promising helpdesk solution, you could save a lot of work by handling errors better though. For example, simply telling the user/admin they don't have an email address set so we can deal with it, rather than bother you with trivial problems.
    Last edited by Tricks; 30th March 2010 at 01:18 PM.

  3. #303
    linkazoid's Avatar
    Join Date
    May 2007
    Location
    London
    Posts
    649
    Thank Post
    119
    Thanked 90 Times in 74 Posts
    Rep Power
    78
    Quote Originally Posted by ICTNUT View Post
    If you access the helpdesk from the server itself then a fully detailed message will be displayed, if you can get that as a screenshot and email it to me as it may have sensative information in it I will take a look at let you know what to do.
    It still displays the same message no extra details... Should I be accessing it differently? I have tried localhost:85 also

    Michael

  4. #304
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Tricks View Post
    Okay I've realised the problem, on the first login of an LDAP authenticated user it doesn't pull their email address over. Could this be added next update please?
    Yes that is correct, the reason it was dropped was due to the wide ranging way that schools setup thier email addresses and was a real issue under MLH.

    We are actively looking into ways to pull the email address out of AD in order to pre populate this upon first login.

  5. #305

    Join Date
    Dec 2008
    Posts
    67
    Thank Post
    11
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by ICTNUT View Post
    We are actively looking into ways to pull the email address out of AD in order to pre populate this upon first login.
    It may be completely different in .NET but when I used to write PHP scripts that did LDAP queries to AD there was a field just called 'mail' that held the users email address.

  6. #306
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Tricks View Post
    It may be completely different in .NET but when I used to write PHP scripts that did LDAP queries to AD there was a field just called 'mail' that held the users email address.
    Yes that is provided you have an AD intergrated email server like Exchange, not all schools have this and we have even had some that just use plain old googleMail and this is where the problem steps in.

  7. #307

    Join Date
    Dec 2008
    Posts
    67
    Thank Post
    11
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by ICTNUT View Post
    Yes that is provided you have an AD intergrated email server like Exchange, not all schools have this and we have even had some that just use plain old googleMail and this is where the problem steps in.
    For those that use Exchange it would be a big plus. At the moment I wouldn't be happy making the helpdesk live to staff as it will confuse more than it helps. I could do a SQL query to popular email addresses based on usernames but that's useless till they have logged in once.

  8. #308
    Crispin's Avatar
    Join Date
    Dec 2008
    Location
    Essex
    Posts
    361
    Thank Post
    76
    Thanked 28 Times in 25 Posts
    Rep Power
    20
    For those that use Exchange it would be a big plus. At the moment I wouldn't be happy making the helpdesk live to staff as it will confuse more than it helps. I could do a SQL query to popular email addresses based on usernames but that's useless till they have logged in once.
    We have gotten one of our admin staff to enter users in manually. She started a couple of hours ago and has almost entered all 200 of our staff.

    Perhaps that would be a viable alternative if you have any admin/typing staff willing to pick up some data entry?

  9. #309

    Join Date
    Dec 2008
    Posts
    67
    Thank Post
    11
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by Crispin View Post
    We have gotten one of our admin staff to enter users in manually. She started a couple of hours ago and has almost entered all 200 of our staff.

    Perhaps that would be a viable alternative if you have any admin/typing staff willing to pick up some data entry?
    I'm thinking of exporting a list of staff and doing a bulk import via SQL. I assume if I leave the passwords blank in the database with LDAP-auth still enabled it'll sort itself out?

  10. #310
    Crispin's Avatar
    Join Date
    Dec 2008
    Location
    Essex
    Posts
    361
    Thank Post
    76
    Thanked 28 Times in 25 Posts
    Rep Power
    20
    I assume if I leave the passwords blank in the database with LDAP-auth still enabled it'll sort itself out?
    Sorry I couldn't tell you, I'm sure Oz will let you know. We've entered all our passwords as 'password'.

    cheers

  11. #311
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Tricks View Post
    I'm thinking of exporting a list of staff and doing a bulk import via SQL. I assume if I leave the passwords blank in the database with LDAP-auth still enabled it'll sort itself out?
    Yes passwords can be left blank if using LDAP as these are not checked.

  12. #312

    Join Date
    Mar 2010
    Posts
    26
    Thank Post
    0
    Thanked 8 Times in 2 Posts
    Rep Power
    13
    Just a couple questions

    Is NTLM authentication still supported in the new version?
    How do I get the email polling working?

    Thanks

  13. #313
    Snuffkins's Avatar
    Join Date
    Jan 2006
    Posts
    206
    Thank Post
    14
    Thanked 8 Times in 8 Posts
    Rep Power
    22
    At the moment a normal user can proritise the call they are logging. Is it possible to remove this as i only want members of the Services team to be able to prioritise incidents etc.

    I would be happy if when a call was logged a default priority was set, but not seen by the user. Having looked at the prorities as well can the spelling of meduim be changed to medium easily?

  14. #314
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Snuffkins View Post
    At the moment a normal user can proritise the call they are logging. Is it possible to remove this as i only want members of the Services team to be able to prioritise incidents etc.

    I would be happy if when a call was logged a default priority was set, but not seen by the user. Having looked at the prorities as well can the spelling of meduim be changed to medium easily?
    We have an online tracker which can be found here: http://tracker.opsoftware.net/ if you could login there you can raise any suggestions you may have and we will look at them for inclusion in a future version.

    The spelling mistake that you have pointed out has been fixed but there is also a suggestion on there on how to fix if you cannot wait until the next release.

  15. #315
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Jonny View Post
    Just a couple questions

    Is NTLM authentication still supported in the new version?
    How do I get the email polling working?

    Thanks
    NTLM authentication is not currently supported as this does not translate across to non microsoft platforms such as linux or Mac also mobile devices do not support this.

    It has been requested on our tracker and we are looking at it with the possibility of inclusion in a later release.

    As far as email polling goes there is an article on our knowledge base that shows you how to get this running, it can be found here: https://opsoftware.ict-helpdesk.net/kb.aspx

SHARE:
+ Post New Thread

Similar Threads

  1. Framework for ICT Technical Support (FITS)
    By FITS in forum School ICT Policies
    Replies: 32
    Last Post: 3rd March 2009, 09:38 AM
  2. very very urgent: FITS Your Experiences
    By russdev in forum General EduGeek News/Announcements
    Replies: 16
    Last Post: 23rd October 2007, 11:21 PM
  3. Is your school website DDA compliant?
    By bishopsgarthstockton in forum Web Development
    Replies: 5
    Last Post: 10th July 2007, 03:34 PM
  4. dda compliant website
    By Uraken in forum Web Development
    Replies: 5
    Last Post: 8th June 2007, 09:23 AM
  5. PHP based Helpdesk with IMAP or POP3 authentication?
    By wesleyw in forum How do you do....it?
    Replies: 5
    Last Post: 18th October 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •