FITS Compliant Web Based Helpdesk - ** RELEASED **

[wagnerk]

...Sorry for all the quiet of the past few days, I am the proud owner of a 2 year old with chicken pox and as of this afternoon got a call from the wife telling me she now has it...

Hope your two year old is ok now Just waiting for mine to get it now

...The pro version will be availble for purchase from Friday onwards however we are still awaiting legal (patent) clearence on the Enterprise version. Grumbledook is indeed correct the suits are in control at the moment.

However to upgrade from Pro to enterprise is simply a license key change so there is no reason to wait in order to upgrade if you are using MLH...

Is the Pro version available today? As the Enterprise one is still waiting for the patents to come thru (and it's just to key to upgrade), plus we don't need to upgrade (we'll be installing from fresh).

-Ken

[mrbios]

Is much of the helpdesk customisable? for example the colour scheme? if for example i wanted to be able to integrate the helpdesk into the home page of our intranet site but i wanted to keep the colour scheme the same is that doable?

[Edu-IT]

Is much of the helpdesk customisable? for example the colour scheme? if for example i wanted to be able to integrate the helpdesk into the home page of our intranet site but i wanted to keep the colour scheme the same is that doable?

It works on templates, so yes. This was a feature added well before 2.0 I believe.

[plexer]

Hope your two year old is ok now Just waiting for mine to get it now



Is the Pro version available today? As the Enterprise one is still waiting for the patents to come thru (and it's just to key to upgrade), plus we don't need to upgrade (we'll be installing from fresh).

-Ken

There's a buy it now button on the website.

Ben

[Crispin]

There's a buy it now button on the website.

Ben

...which I'm about to use in 15 mins. Lets hope it works!

[mb2k01]

Can anyone tell me if this does the following:

- Link with Active Directory usernames/passwords
- Allow submission of new tickets via email parsing (i.e. email helpme@schoolname.com and have it log the email as a new ticket in the helpdesk)
- Have email replies also update on the helpdesk

[EduTech]

Can anyone tell me if this does the following:

- Link with Active Directory usernames/passwords
- Allow submission of new tickets via email parsing (i.e. email helpme@schoolname.com and have it log the email as a new ticket in the helpdesk)
- Have email replies also update on the helpdesk

It has 1 and 3 not 100% sure about 2

James.

[wagnerk]

There's a buy it now button on the website.

Ben

Even if we only bought the software in Nov? I don't want to buy, if I'm covered for support/upgrades for 12 months. Did go for the "Pro Upgrades and Support", but it needs a couple code.

-Ken

[GrumbleDook]

When I spoke to Oz (shortly before the last lot of updates) he said he was starting ringing round folk to get them sorted on the upgrades the next day (yesterday) ... so it is starting ... and he knows that your upgrade is already covered under your existing licence too and is keen for you to have it before swanning off on holiday!

[Edu-IT]

@mb2k101

It has 1 and 3 not 100% sure about 2

James.

Email Management | OP Software - Solutions for Education

Email Polling (Auto generate and update incidents from POP3 & IMAP mailboxes)

Seems so. Pro version upwards.

[plexer]

Even if we only bought the software in Nov? I don't want to buy, if I'm covered for support/upgrades for 12 months. Did go for the "Pro Upgrades and Support", but it needs a couple code.

-Ken

You are covered for 12months of upgrades from date of purchase.

Ben

[mant01]

has anyone had the ability to download the pro version yet (prior to the release of enterprise). I have not had any contact from Ozan yet.

Regards

[mb2k01]

has anyone had the ability to download the pro version yet (prior to the release of enterprise). I have not had any contact from Ozan yet.

Regards

Nope. I had promising communications with Ozan over the weekend but no response to my emails since Sunday evening. Sadly I may not be able to proceed now - my next two weeks are pretty full, and I can't see myself having the time to install/configure etc

[Crispin]

We sent a purchase order Friday afternoon.

After calling and emailing, Ozan sent me an email saying i should receive more information 'shortly'. That was on the 15th

Emailed again this morning but no response this time.

This is becoming critical now.

EDIT: Just tried calling. No answer. Left a message.

[mb2k01]

I'm a bit perplexed if I'm honest.
Having emailed back and forth several times over the weekend (which I was hugely suprised / happy about), I thought it would be a quick thing to tie up this week. If it isn't just me having trouble getting in touch - and the contact we're wanting to make is a pre-sale / sale contact, then I am wondering what aftersales and support might be like.