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Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; Apart from OP Software, I'm looking at DNA Helpdesk (it's ITIL so a more complex version of FITS) and Microsoft's ...
  1. #196
    wagnerk's Avatar
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    Apart from OP Software, I'm looking at DNA Helpdesk (it's ITIL so a more complex version of FITS) and Microsoft's own System Center Service Manager 2010. It's currently in beta, but it supports Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL).

    We'll see if they're any good.

    -Ken

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    Talking

    Quote Originally Posted by Crispin View Post
    I'm not trying to be a PITA or masquerading as a broken record, but is there any news on a release date?

    We have been tasked with implementing a helpdesk to comply with FITS. This was issued to us as a task in January and I really can't keep telling my manager's "it's being released soon, but don't know when."

    We will be forced to move over to the Richmond service desk if I can't give any kind of solid answer.

    I personally would really like to stay with OP but I can't justify the waiting any longer. I know this isn't Ozan's fault, and I'm really trying hard not to be pushy! I just really liked this solution and would hate all the anticipation to be wasted.

    Cheers
    Chris
    The release dates are as follows:

    OPSD Lite - Will be available for download from 2nd March 2010
    OPSD Pro - Will be available from 4th March 2010
    OPSD Enterprise - Should be available from 8th March 2010

    We are just putting finishing touches to the installation docs.

    Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

    Our own support site will be updated later today as will the online demo.

    Hope this puts a smlie on for a Monday

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    Quote Originally Posted by ICTNUT View Post
    The release dates are as follows:

    OPSD Lite - Will be available for download from 2nd March 2010
    OPSD Pro - Will be available from 4th March 2010
    OPSD Enterprise - Should be available from 8th March 2010

    We are just putting finishing touches to the installation docs.

    Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

    Our own support site will be updated later today as will the online demo.

    Hope this puts a smlie on for a Monday
    This sounds promising, thanks

    -Ken

  4. #199
    ICTNUT's Avatar
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    Quote Originally Posted by wagnerk View Post
    Apart from OP Software, I'm looking at DNA Helpdesk (it's ITIL so a more complex version of FITS) and Microsoft's own System Center Service Manager 2010. It's currently in beta, but it supports Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL).

    We'll see if they're any good.

    -Ken
    We have found that ITIL (although very effective) is overkill for schools and can lead to more confusion than solution.

  5. #200
    Crispin's Avatar
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    Thanks Ozan! Great to hear news on release dates.

    We will definitely wait now. Will contact you on or after the release dates.

    Thanks again! Looking forward to seeing it all in action

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    Quote Originally Posted by ICTNUT View Post
    The release dates are as follows:

    OPSD Lite - Will be available for download from 2nd March 2010
    OPSD Pro - Will be available from 4th March 2010
    OPSD Enterprise - Should be available from 8th March 2010

    We are just putting finishing touches to the installation docs.

    Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

    Our own support site will be updated later today as will the online demo.

    Hope this puts a smlie on for a Monday
    I'm smiling i'm smiling
    can't wait, can't wait!!
    i think we get Enterprise which is the longest wait but worth it i'm sure...

  7. #202
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    fantastic news, cant wait till the 8th.

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    Ooooo exciting just in time for me to go on paternity leave lol... Looking forward to the upgrade.

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    Quote Originally Posted by ICTNUT View Post
    The release dates are as follows:

    OPSD Lite - Will be available for download from 2nd March 2010
    OPSD Pro - Will be available from 4th March 2010
    OPSD Enterprise - Should be available from 8th March 2010

    We are just putting finishing touches to the installation docs.

    Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

    Our own support site will be updated later today as will the online demo.

    Hope this puts a smlie on for a Monday
    Still not seeing anything?

  10. #205
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    Quote Originally Posted by Edu-IT View Post
    Still not seeing anything?
    I thought that

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    Quote Originally Posted by Edu-IT View Post
    Still not seeing anything?
    Web site is being updated behind the scenes and will be made available later today, with the Lite version being available for download.

    The Pro version will also be available but only for NEW customers, exisiting ones will be contacted over the next few days to arrange migration to the new version.

  12. #207
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    Ok, silly question, what is the difference between the Lite, Pro and Enterprise editions.

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    Quote Originally Posted by skunk View Post
    Ok, silly question, what is the difference between the Lite, Pro and Enterprise editions.
    See:

    OP SmartDesk Update…. | OP Software - Solutions for Education

    New Software Editions
    When we release OP SmartDesk there will be 3 versions available:
    • Lite or Free Version: This will provide entry level access to the world of helpesk software providing access to a single technician in order to log and track requests, unlimited user access and unlimited queues, however this version will not support email polling, SLAs, or asset management. There is no charge for this version.
    • Pro Version: This supports unlimited technicians and users, unlimited queues, email polling, SLAs, and email notifications but will not include Asset Management.
    • Enterprise Version: This is the same as the pro version but will also include Asset Management.

  14. Thanks to Edu-IT from:

    skunk (5th March 2010)

  15. #209

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    Just putting the order through the system (1 local for one of our schools and 1 hosted for me / projects) and looking forward to using it.

  16. Thanks to GrumbleDook from:

    ICTNUT (8th March 2010)

  17. #210
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    Quote Originally Posted by ICTNUT View Post
    The release dates are as follows:

    OPSD Lite - Will be available for download from 2nd March 2010
    OPSD Pro - Will be available from 4th March 2010
    OPSD Enterprise - Should be available from 8th March 2010

    We are just putting finishing touches to the installation docs.

    Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

    Our own support site will be updated later today as will the online demo.

    Hope this puts a smlie on for a Monday
    Any news, as it's the 8th today?

    -Ken

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