FITS Compliant Web Based Helpdesk - ** RELEASED **

[ful56_uk]

Ding dang do I'll wait on making my decision in till I have seen yours I think.

[vikpaw]

Or are you...
First post by a new user and they advertise two competitors, one of which doesn't look great but the other quite attractive? (Wondering if they represent the attractive company?)

Well, it's not a 1st post. member been here since 2006.
Plus, i think we all know how good MLH / OP Smartdesk is.
There's a free version that will speak for itself, and if it doesn't the rest of us will!

[ICTNUT]

As promised here is a sneek peek at the room booking facility:

Sneek Peek: Room Booking | OP Software - Solutions for Education

[mant01]

looking good Oz, cant wait till its released.

[mb2k01]

Well, it's not a 1st post. member been here since 2006.
Plus, i think we all know how good MLH / OP Smartdesk is.
There's a free version that will speak for itself, and if it doesn't the rest of us will!

Indeed. Yep, I'll hold my hands up. Saw the 0's next to the two thanks lines and incorrectly assumed it was number of posts. Sorry Jazzy639.

[Edu-IT]

As promised here is a sneek peek at the room booking facility:

Sneek Peek: Room Booking | OP Software - Solutions for Education

How about setting periods when rooms cannot be booked. (Holidays, maintenance etc)

Also could you perhaps differentiate somehow between resources and rooms? A drop down, one calendar showing resources and the other showing rooms? Just an idea of things I've seen and like on other systems.

Will there also be options to easily print out these bookings?

[ICTNUT]

How about setting periods when rooms cannot be booked. (Holidays, maintenance etc)

Also could you perhaps differentiate somehow between resources and rooms? A drop down, one calendar showing resources and the other showing rooms? Just an idea of things I've seen and like on other systems.

Will there also be options to easily print out these bookings?

As always feedback is very much welcomed, however, if we keep making changes at this point in time we will never get the new version released.

Once the new version is out we have already setup an area where you can make feature requests and to let us know when things are not working quiet as they should.

Suggestions like this should be logged within this area (i'll let you know where it is when the new version is out) and we can then look at each on based on it, ease of implementation, benefit to the masses, and thats just a damn good idea.

[EduTech]

Yeah, Shh Edu-IT want this before christmas you know lol!! hehe

Keep up the good work Ozan

J

[Edu-IT]

Yeah, Shh Edu-IT want this before christmas you know lol!! hehe

Keep up the good work Ozan

J

Hey! I was only suggesting. It's how things get improved.

[plexer]

Does the resource/room booking cater for 2 week time tables and holiday periods?

Ben

[Edu-IT]

Does the resource/room booking cater for 2 week time tables and holiday periods?

Ben

The holiday periods was the point I raised above. I guess not since he said it's too late to make changes for this release.

[ICTNUT]

Does the resource/room booking cater for 2 week time tables and holiday periods?

Ben

The calendar is curently based on the way an Outlook calendar is viewed, holidays are not an issue as these are set times in most schools so simply adding a booking for that time is easy.

2 week timetables are proving to be an issue as are displying the calendar on a set period layout.

I am sure these are all do'able but require time to investigate and develop, as per my response above lets get it out, get the feedback and create a development roadmap going.

[dave.81]

Is it wrong i'm really looking forward to this release. I am one of the newer customers but it's really improved the way i log faults and staff can see what is going on. The new bits like room booking and asset management will be brilliant too.

Exciting...

[ninjabeaver]

Room Booking as well. SWeeeeeeeeeeeet. Any idea on release date?

[Crispin]

I'm not trying to be a PITA or masquerading as a broken record, but is there any news on a release date?

We have been tasked with implementing a helpdesk to comply with FITS. This was issued to us as a task in January and I really can't keep telling my manager's "it's being released soon, but don't know when."

We will be forced to move over to the Richmond service desk if I can't give any kind of solid answer.

I personally would really like to stay with OP but I can't justify the waiting any longer. I know this isn't Ozan's fault, and I'm really trying hard not to be pushy! I just really liked this solution and would hate all the anticipation to be wasted.

Cheers
Chris