FITS Compliant Web Based Helpdesk - ** RELEASED **

[ICTNUT]

What if you only want the basic helpdesk and room booking though, for example?

There will be 3 versions:

Lite - This is free and consists of just the helpdesk for 1 tech and unlimited staff which also includes the calendar.

Pro - Is the same as light but also has email polling, SLA's, extensive reporting and room booking.

Enterprise - This is as the the pro version but also has full asset management.

[mb2k01]

Hi Ozan,

I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!)

I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end!

Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version?

[jazzy639]

Now that we're looking at putting a helpdesk in place, which do we choose from:

OP SmartDesk
eTicket - eTicket Help Desk Software PHP
SmarterTrack - Leading Customer Service, Live Chat, and Help Desk Software

All seem to have similar functions, SmarterTrack being big on the reports and livechat but we dont need livechat.

[Edu-IT]

Will the pro version support multiple technicians? Also, is there any pricing available yet?

[ICTNUT]

Hi Ozan,

I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!)

I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end!

Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version?

At the moment you will only be able to trial as a hosted version however as soon as we have released v2.0 then we will be working on a local trial that you will be able to download and install yourself.

[ICTNUT]

Now that we're looking at putting a helpdesk in place, which do we choose from:

OP SmartDesk
eTicket - eTicket Help Desk Software PHP
SmarterTrack - Leading Customer Service, Live Chat, and Help Desk Software

All seem to have similar functions, SmarterTrack being big on the reports and livechat but we dont need livechat.

Nice to see we are in the running let us know if there is anything we can do or if you need any further information.

[ICTNUT]

Will the pro version support multiple technicians? Also, is there any pricing available yet?

Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited.

[mb2k01]

Nice to see we are in the running let us know if there is anything we can do or if you need any further information.

Or are you...
First post by a new user and they advertise two competitors, one of which doesn't look great but the other quite attractive? (Wondering if they represent the attractive company?)

[Edu-IT]

Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited.

Great! Any pricing?

[ful56_uk]

Got any prices yet I am looking at two other solutions. Would like to look at yours enterprise version with the assets management.

[ICTNUT]

Great! Any pricing?

Yes Pricing is as follows:

Non Hosted

Initial Cost (Year 1)
Lite Edition - FREE
Pro Edition - £250
Enterprise Edition - £450

After Year 1
Support and Upgrade Assurance - £125 For Pro and £175 for Enterprise

Hosted

Annual Costs include all support and upgrades
Lite Edition - Not Available
Pro Edition - £250
Enterprise Edition - £450

[ful56_uk]

I like the sound of that pricing. When is a demo going live so I can have a look. Really interested in the asset management. Can you link assets to users and follow the history of the assets regarding any support request made againest it and also ownership of asset.

[Crispin]

Really like the idea of being able to link an asset with a user.

Would definitely help stop our laptops 'wandering' off.

[ICTNUT]

I like the sound of that pricing. When is a demo going live so I can have a look. Really interested in the asset management. Can you link assets to users and follow the history of the assets regarding any support request made againest it and also ownership of asset.

When an incident is logged there is an oportunity to add an asset tag nuimber which will link the incident to the asset, within the incident itself you can view all information regarding the asset as well as it's problem history.

Incidents can be logged and assets can be linked at a later stage if needed also.

We are hoping to get our online demos updated with the new version within the next week.

[ICTNUT]

Really like the idea of being able to link an asset with a user.

Would definitely help stop our laptops 'wandering' off.

Yes linking assest to users is in there.