+ Post New Thread
Page 11 of 83 FirstFirst ... 7891011121314152161 ... LastLast
Results 151 to 165 of 1237
Scripts Thread, FITS Compliant Web Based Helpdesk - ** RELEASED ** in Coding and Web Development; You can now download the latest version of My Little Helpdesk from the Customer Area ( OP Software ) If ...
  1. #151
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62

    New Version Released (v0.9.9)

    You can now download the latest version of My Little Helpdesk from the Customer Area (OP Software)

    If you do not have a username and password to access this area please email support{at}opsoftware.co.uk as we are still in the process of migrating users over to this new system.

    A full change log can be found here: Version 0.9.9 Released

    Any questions you know what to do

  2. #152

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,161
    Thank Post
    403
    Thanked 623 Times in 569 Posts
    Rep Power
    181
    Just come across this from Ozan. Great news for the coming months!

    OP SmartDesk Update…. | OP Software - Solutions for Education


    New Software Editions
    When we release OP SmartDesk there will be 3 versions available:

    • Lite or Free Version: This will provide entry level access to the world of helpesk software providing access to a single technician in order to log and track requests, unlimited user access and unlimited queues, however this version will not support email polling, SLAs, or asset management. There is no charge for this version.
    • Pro Version: This supports unlimited technicians and users, unlimited queues, email polling, SLAs, and email notifications but will not include Asset Management.
    • Enterprise Version: This is the same as the pro version but will also include Asset Management.

  3. Thanks to Edu-IT from:

    ICTNUT (15th February 2010)

  4. #153
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Sneek Peek of one of the features of the next version:

    Sneek Peek: Staff Calendars | OP Software - Solutions for Education

  5. #154
    Crispin's Avatar
    Join Date
    Dec 2008
    Location
    Essex
    Posts
    361
    Thank Post
    76
    Thanked 28 Times in 25 Posts
    Rep Power
    20
    That really looks great, can't wait to get hold of it. Any news on the release?

    I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken

  6. Thanks to Crispin from:

    ICTNUT (15th February 2010)

  7. #155
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Crispin View Post
    That really looks great, can't wait to get hold of it. Any news on the release?

    I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken
    This will explain the delay:

    OP SmartDesk Update…. | OP Software - Solutions for Education

    however trademarks are in just waiting on patents as soon as we have these we will release it.

    Just as an update the free light version of OP SmartDesk with have this feature in it as standard.

  8. #156

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    5,068
    Thank Post
    160
    Thanked 925 Times in 727 Posts
    Blog Entries
    3
    Rep Power
    273
    Great News Ozan! Look forward to getting my hands on it been itching at getting this now for a few weeks!

    Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person

  9. #157

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    6,011
    Thank Post
    683
    Thanked 1,398 Times in 1,158 Posts
    Rep Power
    353
    Cheers ozan.
    Please let us know as soon as we can download the latest version, i've been waiting since BETT.
    Great news that all existing users get Enterprise version - thanks ;O)

  10. Thanks to vikpaw from:

    ICTNUT (16th February 2010)

  11. #158
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by EduTech View Post
    Great News Ozan! Look forward to getting my hands on it been itching at getting this now for a few weeks!

    Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person
    We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly.

    I would use email as we can gaurantee a response that way.

  12. #159

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,161
    Thank Post
    403
    Thanked 623 Times in 569 Posts
    Rep Power
    181
    Will these extras (Room booking etc) be add on modules or a come as part of the complete package?

  13. #160

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    5,068
    Thank Post
    160
    Thanked 925 Times in 727 Posts
    Blog Entries
    3
    Rep Power
    273
    Quote Originally Posted by ICTNUT View Post
    We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly.

    I would use email as we can gaurantee a response that way.
    Ah right gathered it might of been something like that no problem... let me know when it is released! cant wait

    I Did Email - 29th Jan

    Cheers

    James.

  14. #161
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by Edu-IT View Post
    Will these extras (Room booking etc) be add on modules or a come as part of the complete package?
    They will be part of the software, not addons.

  15. #162
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,419
    Thank Post
    196
    Thanked 249 Times in 122 Posts
    Rep Power
    62
    Quote Originally Posted by EduTech View Post
    Ah right gathered it might of been something like that no problem... let me know when it is released! cant wait

    I Did Email - 29th Jan

    Cheers

    James.
    Yeah i saw that but I thought I replied, sorry mate

  16. #163
    ninjabeaver's Avatar
    Join Date
    Jun 2005
    Location
    Norfolk
    Posts
    1,089
    Thank Post
    182
    Thanked 100 Times in 88 Posts
    Rep Power
    46
    I don't often get excited over software, but this has been almost work life changing. Sweet news.

  17. Thanks to ninjabeaver from:

    ICTNUT (16th February 2010)

  18. #164

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    5,068
    Thank Post
    160
    Thanked 925 Times in 727 Posts
    Blog Entries
    3
    Rep Power
    273
    Quote Originally Posted by ICTNUT View Post
    Yeah i saw that but I thought I replied, sorry mate
    No Problem mate, As you said you have been busy moving I'll just continue to sit here crunching on my fingers waiting for the email to say it has been released

  19. #165

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,161
    Thank Post
    403
    Thanked 623 Times in 569 Posts
    Rep Power
    181
    Quote Originally Posted by ICTNUT View Post
    They will be part of the software, not addons.
    What if you only want the basic helpdesk and room booking though, for example?

SHARE:
+ Post New Thread

Similar Threads

  1. Framework for ICT Technical Support (FITS)
    By FITS in forum School ICT Policies
    Replies: 32
    Last Post: 3rd March 2009, 09:38 AM
  2. very very urgent: FITS Your Experiences
    By russdev in forum General EduGeek News/Announcements
    Replies: 16
    Last Post: 23rd October 2007, 11:21 PM
  3. Is your school website DDA compliant?
    By bishopsgarthstockton in forum Web Development
    Replies: 5
    Last Post: 10th July 2007, 03:34 PM
  4. dda compliant website
    By Uraken in forum Web Development
    Replies: 5
    Last Post: 8th June 2007, 09:23 AM
  5. PHP based Helpdesk with IMAP or POP3 authentication?
    By wesleyw in forum How do you do....it?
    Replies: 5
    Last Post: 18th October 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •