ICTNUT (16th October 2008)
MLH is an excellent helpdesk, I was lucky and obtained it when it was free, but there's been a new version since, so I will probably buy a license at some point so I'm eligible for the upgrades.
It is very good value, £75 is less than £1.50 a week, and for a piece of software which will organise your entire department that's not bad at all!
ICTNUT (16th October 2008)
I've been looking at this product as we badly need a new helpdesk and we plan on implementing FITS at the same time.
I've taken a look at the becta website here and there are some odd things that are mssing from the recomended Incident/request sheet most notable the Equipments ID. Are there plans for this software to include these fields or has this just been left for the custom fields?
Also would it be posable to have custom fields which can only be written to by a tech/admin?
Thanks in advance.
Just a quick question is the latest version 0.9.7 or has there been an update?
I've just purchased and on the purchaser in the download category I can only see 'previous versions' where do I get the most uptodate version.
I could be having a very stupid moment here....
Last edited by mortstar; 27th November 2008 at 11:32 AM.
The latest version is 0.9.8 I believe.I've just purchased and on the purchaser in the download category I can only see 'previous versions' where do I get the most uptodate version.
Yes 0.9.8b is the current version we are working with.
Allthough I believe I have several beta enhancements which won't be available until 0.9.9b unless they are provided as patches.
I've emailed them twice now with no reply.
We were really keen to use this product and all I wanted to know what was the cost to us and what options/product do I need to pick to utilise pop3 mailbox monitoring for automatic call creation.
I also registered for the free version before, so so you reckon I would be able to get it cheaper ? Although to be honest the cost is very resonable anyway.
OP Software - Educational Pricing
I'm not sure what live alert is a listed on the pricing structure.
We are currently awaiting a beta of the email polling portion of MLH so it doesn't do this currently but it's being worked on.
The latest version is 0.9.8 with BETA testers having various bits of 0.9.9.
If you have a valid upgrade contract then you will need to login to OP Software and simply download it. If you do not have a username and password then please either email email@example.com or log a call on the helpdesk http://opsoftware.ict-helpdesk.net/
As far as LiveAlert is concerned this "was" the email polling application but do to a change of direction this is now being included as part of the helpdesk as standard and will be available with the 0.9.9 release due out soon.
BETA tester are getting the Email Polling, Auto Close, and SLA Monitoring this weekend and provided it all works as expected I would look for 0.9.9 coming out mid Dec 08
I am logged in but cannot see it on the logged in part of the site. The file downloads section only shows 'Previous Versions', not current version.
You are logged into the helpdesk where we no longer update the previous versions.I am logged in but cannot see it on the logged in part of the site. The file downloads section only shows 'Previous Versions', not current version.
We have a dedicated billing and download site @ OP Software if you do not have a password for this site please log a support request and one will be emailed to you.
...my mitigating circumstances...I changed the password for the helpdesk site and had assumed that it had change across the OP Software site, however, it seems the support site login and the billing site login are not connected.
Sorry about that.
I had enabled "parent paths" on the folder in the website that contains the MLHD files but this didnt work.
You have to enable it on the actual website i.e. "Default Web Site".
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