Scripts to restart RM Service host (CC4)

[d-taylor]

As discussed in another thread, run on the FRDC to solve many niggly CC4 problems that come up

Server 2003

@echo off
rem ********************************
rem Unlocks DNS and service host and deletes cache
rem **********************************

@echo on

net stop /yes "DNS Server"
@ECHO Waiting for DNS Server Service To stop
:loop2
@REM Wait for 5 seconds
@PING 1.1.1.1 -n 1 -w 5000 >NUL
@ECHO Checking Service State
@sc query "DNS" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop2
@ECHO Confirmed: DNS Server Service stopped

net stop /yes "RM Printer Credits Manager Service"
@ECHO Waiting for RM Printer Credits Manager Service To Stop
:loop5
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RMAudPrnCredits" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop5
@ECHO Confirmed: RM Printer Credits Manager Service Stopped

net stop /yes "RM service Host"
@ECHO Waiting for RM service Host To Stop
:loop6
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RM service Host" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop6
@ECHO Confirmed: RM service Host Service Stopped

@ECHO Clearing service host cache
@REM Wait for 30 seconds
del /Q /F "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\*.rmcache"
del /Q /F "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\*.cache"
RD /Q /S "C:\Program Files\RM\Connect\Comms\RemotingHost"
RD /Q /S "C:\Program Files\RM\Connect\Comms\HostedProxies"

net start /yes "RM service Host"
@ECHO Waiting for RM service Host To Start
:loop7
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RM service Host" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop7
@ECHO Confirmed: RM service Host Started

net start /yes "RM Printer Credits Manager Service"
@ECHO Waiting for RM Printer Credits Manager Service To Start
:loop8
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RMAudPrnCredits" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop8
@ECHO Confirmed: RM Printer Credits Manager Service Started

net start /yes "DNS Server"
@ECHO Waiting for DNS Server Service To start
:loop4
@REM Wait for 5 seconds
@PING 1.1.1.1 -n 1 -w 5000 >NUL
@ECHO Checking Service State
@sc query "DNS" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop4
@ECHO Confirmed: DNS Server Service started

Server 2008 R2:

@echo off
rem ********************************
rem Restarts service host and deletes cache
rem **********************************

@echo on

net stop /yes "RM Printer Credits Manager Service"
@ECHO Waiting for RM Printer Credits Manager Service To Stop
:loop5
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RMAudPrnCredits" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop5
@ECHO Confirmed: RM Printer Credits Manager Service Stopped

net stop /yes "RM service Host"
@ECHO Waiting for RM service Host To Stop
:loop6
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RM service Host" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop6
@ECHO Confirmed: RM service Host Service Stopped

@ECHO Clearing service host cache
@REM Wait for 30 seconds
RD /Q /S "C:\Program Files (x86)\RM\Connect\Comms\HostedProxies"
RD /Q /S "C:\Program Files (x86)\RM\Connect\Comms\RemotingHost"
del /Q /F "C:\ProgramData\RM\Connect\Comms\*.rmcache"
del /Q /F "C:\ProgramData\RM\Connect\Comms\*.cache"
del /Q /F "C:\Documents and Settings\All Users\Application Data\RM\Networks\RMMC\CacheManager\*.rmcache"

net start /yes "RM service Host"
@ECHO Waiting for RM service Host To Start
:loop7
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RM service Host" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop7
@ECHO Confirmed: RM service Host Started

net start /yes "RM Printer Credits Manager Service"
@ECHO Waiting for RM Printer Credits Manager Service To Start
:loop8
@REM Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@ECHO Checking Service State
@sc query "RMAudPrnCredits" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop8
@ECHO Confirmed: RM Printer Credits Manager Service Started

[Sibrows]

Using the Server 2003 version it appears to get stuck going around in loop2.

Am I missing something?

[d-taylor]

I've not needed to use the Server 2003 ones fo ra while. If you are fully up to date with RM updates, you can take the DNS stop and start out, and see if it runs

[railfrog]

If just the RM Service Host start/stop bits of the script were used, would that be o.k to use on the student machines?

[d-taylor]

You just need to restart the RM Service Host service on student machines, no need to delete any files. If you need to restart RM Service Host on a large number of workstations regularly, I'd recommend logging a call with RM

[railfrog]

It's for article TEC1395295 on the RM website. "Root Element is Missing"
The service host has to be restarted after a certain file is deleted and another renamed.

Just want to know if the following would work on the student machines.

net stop /yes "RM service Host"
@echo Waiting for RM service Host To Stop
:loop6
@Rem Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@echo Checking Service State
@sc query "RM service Host" | @FIND "1 STOPPED"
@If %ERRORLEVEL% NEQ 0 goto loop6
@echo Confirmed: RM service Host Service Stopped

net start /yes "RM service Host"
@echo Waiting for RM service Host To Start
:loop7
@Rem Wait for 30 seconds
@PING 1.1.1.1 -n 1 -w 30000 >NUL
@echo Checking Service State
@sc query "RM service Host" | @FIND "4 RUNNING"
@If %ERRORLEVEL% NEQ 0 goto loop7
@echo Confirmed: RM service Host Started

[randle]

The RM Service Host service doesn't need to be restarted after renaming the file in the data access folder. Just rename a valid one and simply assign the package again!

[randle]

If you do want to restart the RM SH service on remote machines the following script will prompt you for a machine name and do this for you. You will need to download psservice (PsService) and place it in the %windir% of your own computer to be able to remotely manage services but makes the task much easier and convenient should you need to do this from time to time.

::Remote RM Service Host service restart script
::Created by JShand: 12:30 03/08/2012 @echo OFF
Set /P Computer=Restart RM Service Host service on computer:
ECHO ****STOPPING THE "RM DESKTOP AGENT" SERVICE****
psservice \\%Computer% stop DAService 2>nul
ECHO ****RESTARTING THE "RM SERVICE HOST" SERVICE****
psservice \\%Computer% restart "RM Service Host" 2>nul
ECHO ****STARTING THE "RM DESKTOP AGENT" SERVICE****
psservice \\%Computer% start DAService 2>nul @echo ****CHECKING SERVICE STATES****
:check1 @psservice \\%computer% query "DAService" | @FIND "4  RUNNING" 2>nul
@If %ERRORLEVEL% NEQ 0 goto :DAstopped
@If %ERRORLEVEL% EQU 0 goto :DAstarted
:DAstopped @echo RM Desktop Agent service is NOT running on %Computer%
goto :check2
:DAstarted @echo RM Desktop Agent service RESTARTED on %Computer%
:check2 @psservice \\%computer% query "RM Service Host" | @FIND "4  RUNNING" 2>nul
@If %ERRORLEVEL% NEQ 0 goto :SHstopped
@If %ERRORLEVEL% EQU 0 goto :SHstarted
:SHstopped @echo RM Service Host service is NOT running on %Computer%
goto :end
:SHstarted @echo RM Service Host service RESTARTED on %Computer%
:end
@PAUSE

[railfrog]

Thanks for that.

Will give it a go tomorrow.