Been having a discussion today about FITS and I think it's about time we looked at this in more detail for our school.
I'm just wondering, how many people here have successfully implemented FITS? How was it handled?
Been looking through documents on the Becta sites and their seems to be a lot of recording/reporting.
I'm trying to think about how best to tackle this. We already have a helpdesk in place but looking at the forms on the becta site, we're not recording the information we should be if we're going to be 'FITS compliant'.
Do you all use electronic systems or paper systems to manage this? Looking at our current Helpdesk system I'm not convinced it's going to be the easiest to work with for FITS.