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School ICT Policies Thread, computer:tech ratio in School Administration; They are the same figures used by any outsourcer actually....I would use them to make a point that those numbers ...
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    They are the same figures used by any outsourcer actually....I would use them to make a point that those numbers reflect what is happening in Industry (that is what they would want to charge you if they ran your shop so to speak), but they would do it with 4 and manage to the SLA only...

    I do it on 4 FTE for 1700 users, 900+ desktops/laptops, 2 sites, 26 servers, 40 printers, 35 network devices, 50 projectors and a phone system.......my number is close to 6 (without AV and phones) but the reality is you will not get the number.....Maybe use it to justify a third perhaps??? Thats what I did to get my extra FTE...


    Quote Originally Posted by localzuk View Post
    I've just put all our figures into your model, and it comes out with 6.87 FTE staff to support our campus. We have 2, and manage just fine, so that model seems a little over-zealous. Plus, we do all our own installs etc...

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    How many staff do you have.....guessing 3 or 4....

    Quote Originally Posted by glennda View Post
    I'm currently working on about 450 to 1 computer to tech ratio -

    900 desktops - 28 servers (running on KVM) too many printers - about 60 IWB's 100 projectors, 40 edge switches VLans VOIP system

    I have one job on my helpdesk - as long as it is setup in a stable format with good hardware and has the budget for refreshes (we work on 5 year cycle now with all machines warrantied until the day they are removed from service - Stone desktops)

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    2: 540 workstations, 16 servers, 21 printers, 52 switches, in all 719 networked devices that spiceworks can see. Also all projectors, hifis, videos, dvd players, mobile devices, usb printers, 7 macs, the analog PBX system. Soon I'll be looking after all PC furniture and chairs to.

    So if looks like it plugs into a wall, it's my problem.

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    Quote Originally Posted by rbance View Post
    How many staff do you have.....guessing 3 or 4....
    1 Director (who just oversees department makes decisions etc) 1 Senior Tech - Me - 1 Technician

    So at the coal face doing the day to day support/management 2

    I do most of the backend stuff managing servers updates/upgrades, server builds etc and the technician does most of the front end stuff. I do currently have an apprentice for 10 weeks as a favour to a local academy as his placement fell through at the last min

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    500 desktops
    300 netbooks
    200 laptops
    4 physical and 26 virtual servers
    1 NM and 2 techs

    So about 333:1 but NM rarely has time for desktop support so more like 500:1

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    I've just started here and it's 408 clients to just me with an expansion planned, hopefully bringing in a job log system will show we may need another person as I'm swamped in emails and post-it notes 3 weeks in.

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