They are the same figures used by any outsourcer actually....I would use them to make a point that those numbers reflect what is happening in Industry (that is what they would want to charge you if they ran your shop so to speak), but they would do it with 4 and manage to the SLA only...
I do it on 4 FTE for 1700 users, 900+ desktops/laptops, 2 sites, 26 servers, 40 printers, 35 network devices, 50 projectors and a phone system.......my number is close to 6 (without AV and phones) but the reality is you will not get the number.....Maybe use it to justify a third perhaps??? Thats what I did to get my extra FTE...
2: 540 workstations, 16 servers, 21 printers, 52 switches, in all 719 networked devices that spiceworks can see. Also all projectors, hifis, videos, dvd players, mobile devices, usb printers, 7 macs, the analog PBX system. Soon I'll be looking after all PC furniture and chairs to.
So if looks like it plugs into a wall, it's my problem.
So at the coal face doing the day to day support/management 2
I do most of the backend stuff managing servers updates/upgrades, server builds etc and the technician does most of the front end stuff. I do currently have an apprentice for 10 weeks as a favour to a local academy as his placement fell through at the last min
4 physical and 26 virtual servers
1 NM and 2 techs
So about 333:1 but NM rarely has time for desktop support so more like 500:1
I've just started here and it's 408 clients to just me with an expansion planned, hopefully bringing in a job log system will show we may need another person as I'm swamped in emails and post-it notes 3 weeks in.
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