HTC Customer Care - Well Done!
A little belated this one. My Nexus One had a power button failure couple of weeks back. I phoned them on a Friday and arranged pickup for the Monday. I then spent the weekend trying to get a variety of 'loaner' phones running a plethora of old phone OS's to connect to our Exchange mail before settling on an old Windows Mobile 6.1 device. They picked the phone up on Monday, and had it back with me by the Friday. I was very impressed, so well done HTC and your UK support :)
*Using Windows Mobile 6.1 after having a modern smartphone is like going on a really, really long appointment to the dentist!