I recently defected from Virgin Media to Be for my broadband. I quit VM for these reasons:
* appauling customer service
* high prices for a mediocre service
* traffic management
* collusion with the music industry
I'm now the proud owner of a 24mb/1.3mb ADSL2+ connection thanks to Be. It was dead easy to setup and get going.
Everything happened when it was supposed to (I got text messages on my mobile keeping me up to date) and the install worked flawlessly once we self installed the router and ran through the simple software setup.
I highly recommend Be to anyone fortunate enough to have them avalible at their local exchange.
PS: Additionally, I can also get you a free install using their 'refer a friend' system. :)