I phoned them to put in a warranty claim on my Nexus 7 as the charger had stopped charging. I phoned them and was connected in about 30 seconds. I spoke to a lovely lady, although she could not resolve my issue she was very knowledgeable and understanding. She could tell that I was a geek so did not bother with the things like turn it off and on again (Anyway that is not possible as the charging port is broken and the battery is flat!). She promptly referred my case up to a specialist. I am waiting for an email with further instructions. The lady said that they would be replacing my Nexus 7.
Well done Google! If only you could do the same with your taxes then I would consider rolling out Google Chrome in school.
I wish my experience was as good as yours. I recently returned a brand new unopened Nexus 4 to Google Play. All in all it took 37 days to process the RMA and issue a refund. Not happy at all! :(
The most annoying part of the whole thing was they kept asking for details they already had, like the phones IMEI number and the tracking number of the returned parcel (from the pre-paid shipping label Google posted to me!).
Update: Been in email ping pong all day. I am awaiting a phone call
Oh God! - They have shipped it! But, oh no THEY HAVE USED PARCELFARCE! Hopefully this time they will not forge my signature