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Recommended Suppliers Thread, Thank you Adobe :) in Purchasing and Trading; I've just used their online chat support to help me with an 'Activation limit reached' problem with Premier Elements (hard ...
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    Dos_Box's Avatar
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    Thank you Adobe :)

    I've just used their online chat support to help me with an 'Activation limit reached' problem with Premier Elements (hard drive borkage and couldn't deactivate). 5 Mins using and online assistant and all is now well. I like their no nonsense approach. As long as you have your product registered, the serial number to hand and the registered address all is well. I wish others could be that efficient.
    Anyway, Well done Adobe.

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    nephilim's Avatar
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    Are you kidding? It took me several phone calls when the product updated to get it working as it said my serial key is not legitimate! Was not impressed!

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    Did you use the online assistant? TBH, it was the first time I had to contact them about anything and it was a very painless process.

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    nephilim's Avatar
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    Yeah and the online assistant said I had to ring! Granted the online assistant has been helpful in the past but when you need to speak to a person on the phone for help, thats where it goes down hill

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    Quote Originally Posted by nephilim View Post
    Yeah and the online assistant said I had to ring!
    That's a pet hate of mine - you are 'chatting' with a real person through one of those online assistant things, and then you get to a certain point and they make you ring up and try to convey information to someone verbally that would have been a lot easier and clearer to type.

    Arrgghh!

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    Yup, typing a serial number is definately a lot easier than trying to tell it to someone who's first language is not English down the phone!

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