I am very surprised they are still trading, I think somebody there needs to re-evaluate the company's business ethics. Clearly out to make as much money as possible by ripping off customers and the profits are obviously not going back into looking after the customers as I have been waiting for toner for over 4 weeks now!! Appears they don't have the basics covered?! And they call themselves a Managed Print 'solutions'. I'd have been better off purchasing a printer and looking after my own toner in the long run. Steer clear unless you are happy to lose money
We purchased two Samsung printers (CLP-620 and 670) from Tandem through our secondary school IT support, who still speak well of them. They are both out of warranty now. The oldest was purchased January 2012. We went for an outright purchase rather than a contract and buy Samsung original toner from a local stationers. The oldest developed a fault last month, with colours badly out of line. Tandem have not been at all helpful in advising us how to get a repair, even with our secondary school support contacting them for us. (I also had issues getting info from them about resetting the counter for the replacement roller they supplied - I found the info myself using Google faster than with them getting back to me.) I got a bit further with Samsung UK support direct, but they still managed to book the fault to the wrong printer. Issue still not resolved as we have gone to a printer repairer that we used before for HP stuff and it seems the Samsungs are a whole new ball game! Our old HPs had always been very reliable and a lot of the time you could fix them yourself with a maintenance option in the menu. I doubt I'll be buying Samsung printers again. I can't rate Tandem very highly for after sales service, I'm afraid.
Well there is after sales and there is equipment outside of warranty as a business you'd end up dealing with the manafacturer anyway.
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