We informed you by email last month that we would be moving your broadband connection to a BT IP Stream product with a 50:1 contention. You were given the option to remain on your 20:1 product and pay an additional £10 per month.

As you haven't opted to remain on 20:1, your broadband connection is now being moved on to the 50:1 BT product - this may take up to 10 days and include a short disconnection.

Please note; your PlusNet network contention will remain at 30:1.