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Recommended Suppliers Thread, The IT Index in Purchasing and Trading; Cheap prices - but when I had a problem, it was a 'mare getting it sorted. As stated - the ...
  1. #16

    SpuffMonkey's Avatar
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    Cheap prices - but when I had a problem, it was a 'mare getting it sorted. As stated - the sales people can be irritatingly pushy, specially when you've asked them not to call and their website monitors your actions - so if you have a look on there at prices - minutes later you get a phonecall about it. I've ceased to use them, even though the prices were good.

  2. #17
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    Post

    Thanks once again to everyone that replied but I've got to give credit where credit is due. Simon from CP gave me a quote not to beaten.

  3. #18

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    Thanks for your comments on emails and too regular contact from our sales reps - I will take this on board.


    Richard Hunter-Rice
    Business Development Manager
    Probrand Ltd
    dd 08708 539129
    email rhr@probrand.co.uk
    Last edited by hcir; 10th September 2008 at 03:01 PM.

  4. #19

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    Yeah we use Probrand/IT Index and the constant "need anything" emails/calls is now getting a tad annoying - especially since we havent used them for months since they decided that "Can You Quote Us..." meant "Nah we dont really care how much it is so send us..."

    We then had to get them to agree to come and collect said items...

    We use other suppliers now..

  5. #20
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    We've stopped using IT Index having got fed up with the pushy calls, and we found other suppliers more competitive.

  6. #21

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    Gatt, I will call you tomorrow to discuss your comments in more detail.

    Richard

  7. #22

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    I have used Probrand a fair bit in the last few years but not so much recently because their prices have been beaten by others and I haven't got time to play ping pong.

    However my account manager Rudi is first class and they don't tend to ring me just becuase I was looking at the website these days.

    They just sent me a wrong item a single gang tech connect plate instead of the dual gang it was supposed to be and Rudi sorted that out fast and has said I can keep the other one as it's such a low cost item not worth getting it picked up which is fair enough.

    I have to agree the website is awful and finding anything is a pain unless you have a item code to search with.

    Ben

  8. #23
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    Quote Originally Posted by mark View Post
    Really very bad experience with Probrand/ IT Index. Cheap yes but appalling isn't a strong enough word for their customer relations. They go out of their way to make sure you know you aren't valued. They used strong arm tactics to stop the truth being told on this site. Don't think about trying to return anything, it just doesn't happen.
    COULDN'T AGREE MORE!!

    The amount of hoops I had to jump through to return a printer (box was fine, printer was smashed to bits! Otherwise I wouldnt have signed for it!!) and then be told in no uncertain terms to foxtrot oscar!

    Needless to say I will not be wasting the taxpayers money on these cowboys again!

    Good prices yeh - but just don't bank on being able to return anything.

  9. #24
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    we use them for a lot of stuff and other than the website not being great I haven't experienced any of the above comments. I can only assume we have a really good account manager
    90% of the time they are cheaper than everyone else and saves us time looking around TBH. We have used them for a while as we never get the sales calls but some suppliers do drive me nuts for constant calling.

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