+ Post New Thread
Results 1 to 12 of 12
Recommended Suppliers Thread, Well done Dell! in Purchasing and Trading; This morning on my daily server room check I spotted a dead SAS drive in my Dell 1950 Power Edge ...
  1. #1

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,261
    Thank Post
    668
    Thanked 2,254 Times in 1,036 Posts
    Blog Entries
    23
    Rep Power
    670

    Well done Dell!

    This morning on my daily server room check I spotted a dead SAS drive in my Dell 1950 Power Edge server. I finished the phone call to Dell for a new drive at 11:40 this morning. The new drive arrived at 13:00!!
    Thats service! (and a 4 hour server response contract helps too)

  2. #2
    DMcCoy's Avatar
    Join Date
    Oct 2005
    Location
    Isle of Wight
    Posts
    3,487
    Thank Post
    10
    Thanked 502 Times in 442 Posts
    Rep Power
    114
    Quote Originally Posted by Dos_Box View Post
    This morning on my daily server room check I spotted a dead SAS drive in my Dell 1950 Power Edge server. I finished the phone call to Dell for a new drive at 11:40 this morning. The new drive arrived at 13:00!!
    Thats service! (and a 4 hour server response contract helps too)
    I have found dell gold support to be excellent

    I can't however get Dell to sell me anything

  3. #3
    Kyle's Avatar
    Join Date
    Jan 2006
    Posts
    983
    Thank Post
    92
    Thanked 14 Times in 13 Posts
    Rep Power
    21
    I can't however get Dell to sell me anything
    I find this as well.................................!

  4. #4

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,261
    Thank Post
    668
    Thanked 2,254 Times in 1,036 Posts
    Blog Entries
    23
    Rep Power
    670
    How do you mean? They won't give you good quotes or they won't speak to you?

  5. #5
    DMcCoy's Avatar
    Join Date
    Oct 2005
    Location
    Isle of Wight
    Posts
    3,487
    Thank Post
    10
    Thanked 502 Times in 442 Posts
    Rep Power
    114
    Quote Originally Posted by Dos_Box View Post
    How do you mean? They won't give you good quotes or they won't speak to you?
    getting quotes is next to impossible, talking to anyone is difficult. They have no licensing department for example. I always get put through to education even though I want to discuss enterprise products.

    I've given up trying to buy any new things from dell!

  6. #6

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,713
    Thank Post
    950
    Thanked 1,359 Times in 830 Posts
    Blog Entries
    1
    Rep Power
    451
    We found getting the regional walk-about sales people the best to fastest responses. You can usually always get them on there mobile etc and just kick them about the telesales account manager you have.

  7. #7

    Join Date
    Nov 2005
    Location
    North
    Posts
    1,855
    Thank Post
    25
    Thanked 91 Times in 71 Posts
    Rep Power
    51
    Yeah I found Dell impossible to get quotes from too, they missed out twice as I was waiting for server quotes.

  8. #8
    sahmeepee's Avatar
    Join Date
    Oct 2005
    Location
    Greater Manchester
    Posts
    795
    Thank Post
    20
    Thanked 70 Times in 42 Posts
    Rep Power
    34
    Quote Originally Posted by Dos_Box View Post
    This morning on my daily server room check I spotted a dead SAS drive in my Dell 1950 Power Edge server.
    *makes mental note not to blow a load of money on "more reliable" SAS drives* Maybe I should be looking at SSDs instead...

  9. #9

    Gatt's Avatar
    Join Date
    Jan 2006
    Posts
    6,774
    Thank Post
    873
    Thanked 674 Times in 443 Posts
    Rep Power
    503
    Well Dell are definately NOT flavour of the month for me at present..

    Bloody laptop (Inspiron 6000) is still doing funnny things since 3rd Jan...

    Battery needed a charge..
    plug charger into wall -> Green LED ok, plug charger into Laptop - green LED on charger dies, XP reports Laptop as running on battery power.. Hmm..
    Power cycle charger - Green LED stays lit as long as not connected to laptop

    This happens whether laptop is power up or not..

    Will run fine on AC power as long as battery not connected.

    Called Dell who sent new charger - same problem

    Called Dell again, 40 minutes later to a guy, obviously based in India and not very good with english, who then arranges for my laptop to be picked up and RTB'd for repair..
    3 weeks later it comes back with a new AC Adapter..

    Battery fully charged so I dont ned the charger for about a week..

    When i get prompted to charge the battery, i connect the charger up, all seems ok until.. 3 amber LEDs then a green LED.. Hmm
    Works fine without battery..
    Quick Google reveals that it could be my battery has died..
    A call to Dell confirms this..

    So, yesterday (12th Feb..) the new battery arrives.. its got about 60% life so i decide to charge it..

    Into the mains goes the charger, Nice Green LED on charger.. plug the other into the laptop... bye bye green LED.. same issue as before - AC Adapter losing power and won't charge the battery..

    Now suitably pee'd off.. gonna need to call Dell AGAIN

  10. #10
    torledo's Avatar
    Join Date
    Oct 2007
    Posts
    2,928
    Thank Post
    168
    Thanked 155 Times in 126 Posts
    Rep Power
    48
    Quote Originally Posted by sahmeepee View Post
    *makes mental note not to blow a load of money on "more reliable" SAS drives* Maybe I should be looking at SSDs instead...
    EMC have recently introduced flash storage option in their high-end dmx arrays. Here's an interesting article about the difference between 'consumer' NAND storage and what EMC are doing.....

    http://blog.fosketts.net/2008/01/14/...w-thing-again/

    i'd imagine the prices are truly eye-watering.

    As for SAS, we haven't had any problems with our PE2950, not to say a disk won't fail. After all SAS like SCSI, SATA and ATA still consist of moving parts so anything can happen. Not sure what makes SAS more reliable, guess i'll have to read up on that one but i don't believe you'd be 'blowing money' by choosing SAS for new server purchases.

  11. #11

    SYSMAN_MK's Avatar
    Join Date
    Sep 2005
    Posts
    4,009
    Thank Post
    490
    Thanked 1,345 Times in 731 Posts
    Rep Power
    429
    Quote Originally Posted by DMcCoy View Post
    I can't however get Dell to sell me anything
    Glad I am not the only one.

    As for support can't fault them at the moment. Have had to have 3 laptop mobos replaced, 1 monitor replaced and a faulty laptop battery replaced this week. Takes 10 mins from picking up the phone to getting the ref # and then chap is out next day. First class.

  12. #12

    Join Date
    Nov 2007
    Location
    North West
    Posts
    80
    Thank Post
    12
    Thanked 3 Times in 3 Posts
    Rep Power
    15
    Had a bit of a rant at Dell today, I've never been able to get through to my account manager ever, he's always back next week. So I've now got his managers number and if this doesnt get sorted I'll be complaining to him. I'm absolutly sick of being forwarded to his answerphone for even the simplest of queries.

    Shame because once you actually manage to give them money I cant fault them.



SHARE:
+ Post New Thread

Similar Threads

  1. Dell and XP
    By SimpleSi in forum Windows
    Replies: 7
    Last Post: 5th February 2008, 09:59 AM
  2. Dell Computers
    By marvin in forum Windows
    Replies: 22
    Last Post: 3rd February 2008, 12:11 PM
  3. Dell Server
    By Messa in forum Windows
    Replies: 15
    Last Post: 15th January 2007, 12:41 PM
  4. Anybody want to buy a new Dell
    By richard in forum General Chat
    Replies: 3
    Last Post: 25th August 2006, 10:42 PM
  5. Dell ... why me?
    By GrumbleDook in forum Bad Experiences
    Replies: 8
    Last Post: 30th June 2006, 10:51 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •