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Recommended Suppliers Thread, Probrand/The IT Index in Purchasing and Trading; Originally Posted by Heebeejeebee I use Proband/IT Index all the time and find not only the prices good but the ...
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    Quote Originally Posted by Heebeejeebee View Post
    I use Proband/IT Index all the time and find not only the prices good but the delivery is invariably on time. I'm not sure why they have to split the orders up sometimes and deliver the separate parcels on different days though (especially since the items are nearly always 'in stock').
    I would imagine the reason single orders are split over multiple consignments is because the items are coming from different warehouses, maybe?

    I use IT Index (and Misco) to procure most of our equipment and are happy with them. When I need to call the sales people they're always helpful. I haven't had to do many returns, so haven't had much experience of the returns process, but when I have it's been acceptable.

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    Quote Originally Posted by TeddyKGB View Post
    But have you had to return anything yet?
    Yep with no problems - thus far

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    Probrand

    FWIW, I found that referring to the dispute procedure in the Catalist T's & C's and dropping the name of their Commercial Director brought an instant resolution to the issue that had been ongoing for months.

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    Thumbs up

    Quote Originally Posted by ANiceEnglishman View Post
    FWIW, I found that referring to the dispute procedure in the Catalist T's & C's and dropping the name of their Commercial Director brought an instant resolution to the issue that had been ongoing for months.
    Certainly one to bear in mind should I order anything from probrand again, thanks

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    Good afternoon all
    I read with interest this forum as I have worked for Probrand as a Business Development Manager for the past seven years.

    I can see that a number of users have had issues previously, If anyone does have any current issues and requires assistance please email me directly and I will endeavour to resolve these.

    My contact details are as follows:-
    Richard Hunter-Rice
    rhr@probrand.co.uk

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    I know I'm getting in to this discussion quite late, but thought I'd throw in my opinion too...

    I always used Insight, until The IT Index introduced themselves to me, their prices were always fantastic, so couldn't justify using Insight - I was let down by late deliveries far too many times, but carried on using them until Insight could offer us the Catalist pricing...

    I do still use The IT Index, but if we're desperate for something, it'll usually go straight to Insight...

    I must admit, then in cases where delivery was late - Richard (posting above) always got it sorted fairly quickly

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    I have started using It index. so far so good *fingers crossed* will have no problems.

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    I'm not sure why they have to split the orders up sometimes and deliver the separate parcels on different days though (especially since the items are nearly always 'in stock').
    Most stock will be with wholesalers and not actually at proband as such multiple items may be coming from different wholesalers.

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