I use IT Index (and Misco) to procure most of our equipment and are happy with them. When I need to call the sales people they're always helpful. I haven't had to do many returns, so haven't had much experience of the returns process, but when I have it's been acceptable.
FWIW, I found that referring to the dispute procedure in the Catalist T's & C's and dropping the name of their Commercial Director brought an instant resolution to the issue that had been ongoing for months.
Good afternoon all
I read with interest this forum as I have worked for Probrand as a Business Development Manager for the past seven years.
I can see that a number of users have had issues previously, If anyone does have any current issues and requires assistance please email me directly and I will endeavour to resolve these.
My contact details are as follows:-
I know I'm getting in to this discussion quite late, but thought I'd throw in my opinion too...
I always used Insight, until The IT Index introduced themselves to me, their prices were always fantastic, so couldn't justify using Insight - I was let down by late deliveries far too many times, but carried on using them until Insight could offer us the Catalist pricing...
I do still use The IT Index, but if we're desperate for something, it'll usually go straight to Insight...
I must admit, then in cases where delivery was late - Richard (posting above) always got it sorted fairly quickly
I have started using It index. so far so good *fingers crossed* will have no problems.
Most stock will be with wholesalers and not actually at proband as such multiple items may be coming from different wholesalers.I'm not sure why they have to split the orders up sometimes and deliver the separate parcels on different days though (especially since the items are nearly always 'in stock').
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