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Recommended Suppliers Thread, Misco in Purchasing and Trading; ...
  1. #1

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    Misco

    Slightly worrying.

    Account Manager phone line disconnected

    Accounts department not answering

    Customer services is a call centre not in this country

    Out sourcing?????

    Got lovely letter threatening legal action over an overdue bill for £13... even though we recently paid £15k to them.

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    Ahh That's why I haven't had a response from my account manager (for a quote) for nearly two weeks

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    Old article but possibly a sign of things to come

    Reseller giant Misco puts UK workers at risk of redundancy

  4. #4

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    Account department now in Hungary

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    That might be good for some of the sponsors of this site?

  6. #6

    ICTDirect_Dave's Avatar
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    Quote Originally Posted by Simcfc73 View Post
    Account department now in Hungary
    Quote Originally Posted by laserblazer View Post
    That might be good for some of the sponsors of this site?
    Well I can promise you that our accounts team is strictly Lancashire. They even play nice with those Yorkshire folk

  7. #7

    Millgate's Avatar
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    They've always been a pain to get hold of though. Same as another .com I know.

    I'll happily do you a comparison against Misco. I'll beat their pricing, delivery, service (hopefully) PLUS I send random chocolate pizzas. Happy days!

    Luke

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    CPLTD's Avatar
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    They're based down the road from us, they're moving a lot of non-sales + accounts teams to Budapest.

    Can't say we're in danger of feeling too bad about it!

    Joe

  9. #9

    Millgate's Avatar
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    We keep our accounts department in the "dungeons" (downstairs) but Hungary isn't a bad idea.............

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    Quote Originally Posted by ICTDirect_Dave View Post
    Well I can promise you that our accounts team is strictly Lancashire.
    So the language barrier is still there then...

  11. #11

    ICTDirect_Dave's Avatar
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    Oh I can practically guarantee that it's even worse! However they will offer you a cuppa

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    Ah misco, always been one of those lottery style account managers that change every week type companies. They haven't been worth the hassle of dealing with for years....never EVER get the best price from them either.

    EDIT: LOL Classic timing, just received an advertising email from misco of all people.....
    Last edited by mrbios; 4th August 2014 at 05:28 PM.

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    It's the same with every company, the random lottery of who your account manager is. I've got an account manager with Misco who will bend over backwards to get stuff sorted for me. The day he moves or I get an account manager change will be the day I move on from Misco!

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    What Chris said.. exactly that. Mine is really good, and always does the absolute best for us. If he goes, I probably go looking for another company.

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    Oh this might explain why it took over a month form them to process our new Microsoft licensing renewal and why my emails have gone unanswered for the last month too...

    My account manager has been on the slide for the last 3 months, this might explain it.

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