+ Post New Thread
Results 1 to 4 of 4
Recommended Suppliers Thread, Google Play in Purchasing and Trading; Brilliant service. I phoned them to put in a warranty claim on my Nexus 7 as the charger had stopped ...
  1. #1
    hawc's Avatar
    Join Date
    May 2012
    Location
    Somewhere in one of the Shires.....
    Posts
    775
    Thank Post
    73
    Thanked 80 Times in 61 Posts
    Rep Power
    37

    Google Play

    Brilliant service.
    I phoned them to put in a warranty claim on my Nexus 7 as the charger had stopped charging. I phoned them and was connected in about 30 seconds. I spoke to a lovely lady, although she could not resolve my issue she was very knowledgeable and understanding. She could tell that I was a geek so did not bother with the things like turn it off and on again (Anyway that is not possible as the charging port is broken and the battery is flat!). She promptly referred my case up to a specialist. I am waiting for an email with further instructions. The lady said that they would be replacing my Nexus 7.

    Well done Google! If only you could do the same with your taxes then I would consider rolling out Google Chrome in school.

    Thanks
    Harry

  2. #2


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    9,026
    Thank Post
    231
    Thanked 2,699 Times in 1,994 Posts
    Rep Power
    792
    I wish my experience was as good as yours. I recently returned a brand new unopened Nexus 4 to Google Play. All in all it took 37 days to process the RMA and issue a refund. Not happy at all!

    The most annoying part of the whole thing was they kept asking for details they already had, like the phones IMEI number and the tracking number of the returned parcel (from the pre-paid shipping label Google posted to me!).

  3. #3
    hawc's Avatar
    Join Date
    May 2012
    Location
    Somewhere in one of the Shires.....
    Posts
    775
    Thank Post
    73
    Thanked 80 Times in 61 Posts
    Rep Power
    37
    Update: Been in email ping pong all day. I am awaiting a phone call

  4. #4
    hawc's Avatar
    Join Date
    May 2012
    Location
    Somewhere in one of the Shires.....
    Posts
    775
    Thank Post
    73
    Thanked 80 Times in 61 Posts
    Rep Power
    37
    Oh God! - They have shipped it! But, oh no THEY HAVE USED PARCELFARCE! Hopefully this time they will not forge my signature

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 2
    Last Post: 29th October 2012, 05:24 PM
  2. [Android] Adobe Flash Player returns to Google Play store in UK, thanks to the BBC
    By Arthur in forum Netbooks, PDA and Phones
    Replies: 1
    Last Post: 31st August 2012, 09:54 PM
  3. Google Play longest day sale
    By SkywOrca in forum General Chat
    Replies: 0
    Last Post: 21st June 2012, 02:36 PM
  4. Problem with Google Play (Android Market) - Error 495?
    By mikkydoos in forum Educational IT Jobs
    Replies: 5
    Last Post: 14th March 2012, 01:19 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •