[markrobinson]

If you ever have the need to contact Promethean Technical Support, you may need to provide the serial number of the product you are enquiring about. The serial numbers are located:

ActivBoard – either on the pen holder (V1 ActivBoards), On the side of the electronics box on the back of the board (Early V2 ActivBoards), On a small plastic tag behind the bottom left hand corner of the board (Later V2 ActivBoards) or on the left hand side of the board (V3 ActivBoards).

ActivPen – There is no serial number on your ActivPen – however, support may ask you for the serial number of your board that the pen was provided with.

ActivWand - There are no serial numbers on these devices, therefore you would need to provide the sales order number of the order that the kit was purchased on.

ActivExpression Handset – There are no serial numbers on these devices, therefore you would need to provide the sales order number of the order that the kit was purchased on.

ActiVote Handset - There are no serial numbers on these devices, therefore you would need to provide the sales order number of the order that the kit was purchased on.

ActivSlate – The serial number for your ActivSlate is located on the back of the slate in the top left hand corner

ActiView – Serial Number is located on the bottom of the base

ActivPanel – Serial Number located on the product information sticker on the back of the ActivPanel

[steve]

A small issue I have with Promethean support is that the support line number is an 0844 code

Now this might not be an issue from our land lines but there are no phones in our IT suites and whenever I call, the support agent insists I be at the board (understandably) when trying to troubleshoot.

So I have to call from a mobile (we don't have school ones, so I have to use my own) this is where the 0844 number hurts - if it was a standard number I'd be able to use my inclusive minutes and not get ripped off by my mobile provider.

And no, I don't want to give you my personal number to call me back on.

[CPLTD]

Originally Posted by steve

A small issue I have with Promethean support is that the support line number is an 0844 code

Now this might not be an issue from our land lines but there are no phones in our IT suites and whenever I call, the support agent insists I be at the board (understandably) when trying to troubleshoot.

So I have to call from a mobile (we don't have school ones, so I have to use my own) this is where the 0844 number hurts - if it was a standard number I'd be able to use my inclusive minutes and not get ripped off by my mobile provider.

And no, I don't want to give you my personal number to call me back on.

I seriously dont think your mobile will be abused by the technical support team, I think the problem you have is not having a phone in your office fella and mabye a cordless dect phone at that

[steve]

The problem we have is our IT suites aren't in a nice central area - they are scattered over the entire campus, which is over 100 classrooms in 10 different buildings, on an 8 acre site.

No DECT phone will cover the 200m between our office (where we have 5 phones) and the furthest board.

Mobiles are our only option.

[CPLTD]

Originally Posted by steve

The problem we have is our IT suites aren't in a nice central area - they are scattered over the entire campus, which is over 100 classrooms in 10 different buildings, on an 8 acre site.

No DECT phone will cover the 200m between our office (where we have 5 phones) and the furthest board.

Mobiles are our only option.

time for the smt to authorise school mobiles i reckon hey fella

[steve]

Wouldn't want one, they'd only ring me on it :-)