New IWB not working Interactively, but USB sound does.
New IWB not working Interactively, but USB sound does. Installed up-to-date drivers and newest release of ActivInspire.
We've had 5 new IWB's installed over summer and are unable to get them working interactively. We are running Windows XP with up to date service pack. I've also got the most up to date ActivDrivers and the latest release of ActivInspire. On the screen it recognizes that a board is connected (the red cross disappears) and activdriver can see the baord. In device manager it is showing as an Promethean Activboard V3. The white flame light is on at the top of the board. I've also tried getting it running from a windows 7 laptop in case it was an XP compatibility problem, but I'm still having the same problem.
When I spoke to Promethean Support, they emailed me new firmware for the board, but when I attempt to load it (via activedriver) it fails.
When the people that installed our boards tested them with their own laptop, they worked fine, also a Promethean chap who came in to do training used his own laptop and they worked then as well.
The desktop XP machine is a Dell Optiplex 740 and the laptop is a Toshiba Sat Pro.
Any suggestions would be greatly appreciated.